General

What is Infiniti InTouch Apps?

Infiniti InTouch Apps allows you to seamlessly connect your digital life to your vehicle in a new and exciting way.  Using your Android or iPhone smartphone, Infiniti InTouch Apps brings popular smartphone apps to life in a way that is safe and fun.

How does Infiniti InTouch Apps work?

It works by connecting your smartphone to your vehicle to deliver popular apps and services into your Infiniti, all personalized by you.

How do I connect my smartphone with Infiniti InTouch Apps?

To connect and configure Infiniti InTouch Apps using an iPhone, the iPhone must be physically connected to the Infiniti InTouch system using your iPhone's USB cable.  Android smartphones can be connected and configured wirelessly via Bluetooth.

Which apps are included with Infiniti InTouch Apps?

Launch apps are Facebook and Online POI search, additional apps are coming and do not require retailer visit to activate

Does Infiniti InTouch Apps use my smartphone data plan?

Yes, Infiniti InTouch Apps uses your smartphone's data plan to access the associated content and services for each of the apps you choose to have enabled.  Standard data rates apply.

Will location-based apps work on Infiniti vehicles without Navigation?

Location-based apps will not be available on vehicles without navigation. Apps that have location-based functions, such as Facebook, will be available, but location-specific functions of the app will not work without navigation.

How do I ensure that I have the latest version of the Infiniti InTouch Apps companion app to receive the latest apps and updates?

Use your smartphone's app update function to ensure you have the latest version of Infiniti InTouch Apps to experience all of the latest apps and features.

Are voice services compatible with Infiniti InTouch Apps?

Yes, some of the Infiniti InTouch Apps services enable voice input (voice recognition) while others will read out content presented in apps using text to speech.

If my vehicle has Infiniti Connection, do I need to enroll in the InTouch Apps service separately?

Yes, Infiniti Connection and Infiniti InTouch Apps require separate enrollment and registration processes. However, the email and password used to login to both are the same

Which functions are limited when driving?

Driver distraction regulations may cause certain functions to be unavailable while driving. For example, keyboard entry is only available when the vehicle is stationary.

Can I type while driving?

No, the keyboard is locked out while driving for safety. However, you can use voice response and customizable preset responses.

Can I use Infiniti InTouch Apps services while driving?

Yes, all Infiniti InTouch Apps are available while the vehicle is in motion, but may modify the presentation and availability of feature to avoid driver distraction.

Do data and interactions while in the vehicle transfer back to the phone when texting or using other applications?

Just like a phone call, text messaging is handled via Bluetooth. The vehicle acts as a gateway to the device, so any text that is sent or received stays on the device.

Is there a limited view or character limit when creating text messages?

The text messaging character limits that apply on your phone will also apply in the vehicle.

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Enrollment & Account Settings

What information do I need to enroll?

To enroll in Infiniti InTouch Apps, you will need a corresponding Canada Infiniti InTouch Apps or Infiniti Connection Portal account. Your Username and Password will be used to log into the app. To complete registration, you will need your VIN available.

How long does it take to enroll?

Creating your Infiniti InTouch Apps account is quick and easy. Just install the smartphone app, create your account and either pair your Android smartphone to the vehicle or plug in your iPhone using the USB cable. You can then customize apps and services to your liking.

I already have a Canada Infiniti InTouch Apps or Infiniti Connection account. What do I need to do to add my vehicle?

To add your Infiniti vehicle to an existing account, you will need to have your VIN available. You can also add a vehicle by logging in to the Infiniti InTouch App using your existing account credentials and pairing your smartphone to the vehicle.

How do I create my Infiniti InTouch Apps account?

You can create your Infiniti InTouch Apps account either through the InTouch smartphone App for iPhone or Android, or through the Canada Infiniti InTouch Portal at Canada.InfinitiInTouch.com. If you already have a Canada Infiniti Connection account, your InTouch Apps account is already setup. Log in to the Infiniti InTouch App and add a vehicle.

Download Infiniti InTouch Apps Setup Guide

I am unable to activate InTouch Apps in my vehicle after following instructions. What should I do?

Please contact Infiniti InTouch Owner Services for further assistance. Agents are available Monday-Saturday from 8am - 12am ET
at 1-855-444-7244.

Can I change the email I used to sign up for my Canada Infiniti InTouch Apps portal account?

You can change your email address in your Canada Infiniti InTouch Apps portal Account settings

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Phone Pairing & Compatibility

Why does my iPhone need to be connected via USB to my vehicle in order to use Infiniti InTouch Apps?

The Infiniti InTouch system is designed to establish an authenticated connection with your device using the physical USB cable connection. At this time, the InTouch system does not support this type of connection via Bluetooth.

Is my iPhone required to be physically connected to the vehicle to utilize all Infiniti InTouch features?

You do not need tether your iPhone to your vehicle to download the companion app, utilize hands-free phone functions via Bluetooth, or operate any of the vehicle-based systems such as navigation or audio functions (if so equipped). Your iPhone will need to be physically connected, however, to use Infiniti InTouch Apps in your vehicle.

Will the vehicle charge my iPhone while connected to the USB port?

Yes

Which versions of Apple iOS are being supported with Infiniti InTouch Apps?

iOS 6 and above.

Which versions of Android operating systems and phones are supported?

Due to the wide variety of Android devices and operating systems, please reference Infiniti.ca/Bluetooth for full compatibility.

How do I know if my smartphone is compatible with Infiniti InTouch Apps?

Please reference Infiniti.ca/Bluetooth

I have a Blackberry / Windows phone. Can I use Infiniti InTouch Apps?

Infiniti InTouch Apps is currently available for Apple and Android operating systems.

I can't connect via Bluetooth after following instructions. What can I do?

Some Bluetooth phones may have compatibility differences. Please visit Infiniti.ca/Bluetooth to view your device setup guide. For further questions, feel free to call Infiniti InTouch Owner Services for further assistance. Agents are available Monday-Saturday from 8am - 12am ET at 1-855-444-7244.

Do Infiniti InTouch Apps support multiple phones and drivers?

Yes, you can have different mobile devices paired via Bluetooth, however, only one device can be connected to the vehicle at a time. Connections will be prioritized by the order in which the phones were paired to the vehicle.

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Apps

How many email accounts can I set up using the vehicle’s Email app?

The Email app supports up to 5 different users, and each user can have up to 5 accounts.

How many calendar accounts can I set up using the vehicle’s Calendar app?

The Calendar app supports up to 5 different users, and each user can have up to 5 accounts.

What account types are supported for the Email app?

The Email app will support accounts through Gmail, Windows Live, Yahoo mail, and manual set up including detailed information for IMAP or POP accounts.

What account types are supported for the Calendar app?

The Calendar app will support accounts through Google Calendar, Windows Live, and iCloud.

I'm getting a blank screen when going into the Facebook or Online Search App

Update the 'HeadUnitProxy' app by going into 'App Garage', 'Vehicle Apps Manager', 'New Releases', 'HeadUnitProxy' and 'Update'

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Privacy

If two owners are in the vehicle, whose phone will connect to the vehicle?

The smartphone which was most recently connected to the vehicle will have priority when two Bluetooth enabled smartphones are detected. For information regarding how to change the connected Bluetooth phone, please refer to your vehicle's owner's manual.

Is my billing information retained by Infiniti InTouch Apps?

No personal billing information is stored by the Infiniti InTouch companion app.

Does Infiniti InTouch Apps store any personal information in the car?

Infiniti InTouch Apps stores session information during each active session, and this information is removed at the start of the next Infiniti InTouch Apps session.

Do I need to be concerned about personal data security when connecting my smartphone to Infiniti InTouch Apps?

Connecting your smartphone to Infiniti InTouch Apps does not access the personal information stored on your smartphone, such as address book, but will require certain credentials for access to subscribed apps, such as Facebook.

What customer information or data is collected and shared with service providers or other companies?

Infiniti InTouch does not collect or share any data that is identifiable to the user - data will be anonymous. Usage and frequency data of the various services available in your vehicle will be collected.

Where can I find Infiniti's privacy policy?

Where can I find the Infiniti InTouch Terms & Conditions?

Click HERE to review.

Why do I need to approve the Infiniti InTouch Terms and Conditions?

The Infiniti InTouch Terms and Conditions contain important information and disclosures concerning the system's operation in addition to explaining the rights and responsibilities of both you and Infiniti. This includes information about the subscription process, billing, and data privacy. Telematics services can only be activated after you have reviewed and agreed to the Terms and Conditions.

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Infiniti Q50 Technology Systems

Where do I find my apps?

Apps are listed inside 'App Garage'.

My apps are taking a while to download to the vehicle. Is this normal?

It is normal for the Infiniti Smartphone Application to take several minutes to download apps to your vehicle. If downloading is taking longer, check to ensure that the phone is properly paired to the vehicle.

How often do my Infiniti InTouch features, including GPS, need to be updated? Does an update cost anything?

Future system updates will be announced when available, but are not required to access new Apps. New App updates will be able to be downloaded automatically using the connected smartphone during the subscription period and are included in the subscription cost. The onboard Map database can be updated at an additional cost. Try using Infiniti Connection search services to check for places that may not be available in the onboard map database.

If the system is running or responding slowly, or freezing, what can I do?

Infiniti InTouch uses an operating system like those found on many computers, tablets and cell phones. Like these devices, sometimes programs do not respond immediately and this may temporarily delay system use. In most situations, simply waiting a few moments longer should be sufficient for the pending operations to complete. The system can be easily reset if it temporarily does not respond to commands or freezes. Simply push down the Audio Power knob for at least 5 seconds. The system will turn off and restart.

It takes a while for the system to start-up before I can use audio, phone, navigation, app features, etc. Is this normal?

Due to the large number of features and capabilities that the Infiniti InTouch system needs to load on start-up, it may take a minute for all functions (such as Apps) to be available. The system will display “Now Loading All Apps…” during this time. During the start-up period, hard button controls for audio and climate will become available before startup is complete.

Can software updates be downloaded directly to the vehicle, so I don't have to go to the retailer?

The software required to upgrade the system is very large and requires that the system be set to a special installation mode. Updating at your Retailer ensures that the integrity of the software update files are intact and completed.

How do I know what software level I have in my Infiniti InTouch?

Please visit your retailer and they will check your InTouch software version and inform you whether you need an update or not.

How long will the initial software update take and how much will it cost?

The initial update will take approximately 2 hours and will be free to Q50 owners. A service appointment is recommended with your preferred dealer.

Will I need to visit the retailer for future upgrades, including new Apps?

It is expected that you will only need to visit the retailer for major system updates. After the initial upgrade, future new Infiniti InTouch Apps updates will be distributed through your phone’s app store (Google Play for Android and App Store for iPhone).

What happens if I don’t get the software update? Will my car stop working?

Your car will continue to operate. However, this upgrade is recommended for your continued enjoyment of your Infiniti Q50 and its next generation information technology system. Without this upgrade, the Infiniti InTouch system will continue to function, but you will not have access to these new features or any performance enhancements included in the upgrade.

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