INFINITI logo INFINITI logo
    • Retailers
      • News & Blog

      Welcome to Infiniti Canada

      Please select a Province

      select to open the list

    Choose Your Language
    • English
    • Français
    Language
    • EN
    • FR
    BUILD BUILD
    • Welcome to Infiniti Canada

      Please select a Province

      select to open the list

    Discover Your INFINITI

    Certified Pre-Owned
    Future & Concept
    2023 INFINITI Q50

    2023 Q50

    2022 INFINITI Q60

    2022 Q60

    2023 Infiniti QX50 on Slate Gray color

    2023 QX50

    A red INFINITI QX55

    2023 QX55

    A grey INFINITI QX60

    2023 QX60

    2023 INFINITI QX80

    2023 QX80

    2023 INFINITI Q50

    2023 Q50

    2022 INFINITI Q60

    2022 Q60

    2023 Infiniti QX50 on Slate Gray color

    2023 QX50

    A red INFINITI QX55

    2023 QX55

    A grey INFINITI QX60

    2023 QX60

    2023 INFINITI QX80

    2023 QX80

    A New Way to Shop

    Shop INFINITI Now

    Discover INFINITI

    Shop INFINITI Now
    Explore All Vehicles
    Build & Price
    View Special Offers
    Download a Brochure
    Compare to the Competition

    Search Inventory

    Search Local Inventory
    Shop Certified Pre-Owned

    Payment Options

    Estimate Payments
    Calculate Trade-In Value
    Request a Quote
    Get Pre-Approved
    Explore Financing & Leasing

    Get Behind the Wheel

    Locate a Retailer
    Schedule a Test Drive

    Owners

    Owner Support

    View All Resources
    Service & Maintenance
    Extended Protection Plans
    Warranties
    MyINFINITI App
    INFINITI Financial Services
    INFINITI Roadside Assistance
    INFINITI Loyalty Program
    INFINITI Owner's Portal

    Vehicle Resources

    Manuals & Guides
    How-To Videos
    INFINITI InTouch™
    Navigation Updates
    Accessories
    SRC Spring

    GET UP TO $100 IN SAVINGS

    ON YOUR PURCHASE OF 4 ELIGIBLE TIRES

    LEARN MORE
      Choose Your Language
      • English
      • Français
      Language
      • EN
      • FR
      • About INFINITI
      • Diversity & Inclusion
      • INFINITI Blog
      • INFINITELY YOU TOUR
      • INFINITI Creators
      • INFINITI Wallpapers
      • Careers
      • Future & Concept Vehicles
      • FAQ
        • About INFINITI
        • Diversity & Inclusion
        • INFINITI Blog
        • INFINITELY YOU TOUR
        • INFINITI Creators
        • INFINITI Wallpapers
        • Careers
        • Future & Concept Vehicles
          • Prototype 10 Concept
          • QS Inspiration Concept
          • Q Inspiration Concept
          • QX Inspiration Concept
          • Project Black S Concept
          • INFINITI I-LINE
        • FAQ
        Warranty FAQ IPP FAQ Finance FAQ Website Vehicle Care

        INFINITI PROTECTION PLUS (IPP)

        My vehicle already comes with an Infiniti Factory Warranty. Why should I purchase an extended warranty?

        Infiniti Protection Plus (IPP) is not just an extended warranty.
        IPP Plan includes an unprecedented range of benefits that represents exceptional value. It provides a superior range of component coverage that will enhance your driving experience and help you with surprises down the road.
        IPP Plan helps preserve your investment and protects you from the rising costs of vehicle repairs once the Infiniti Factory Warranty expires.

        In case I sold my vehicle, is the IPP transferable to the next purchaser?

        Yes it is. And unlike many other car manufacturers, we make the transferring procedure simple and carefree.

        How long do I have to purchase an Infiniti Protection Plus Plan?

        Infiniti recommends that an IPP plan be purchased at the same time of vehicle purchase/lease, this way you may conveniently include the cost of IPP in your financing or lease payments.

        However, you may still be eligible to purchase an IPP plan after the time of vehicle purchase please consult your Infiniti dealer, for details.

        How is time and mileage expiration calculated on an IPP Plan?

        IPP plans are calculated from the time the vehicle was first put into service (Warranty Start Date) and ends at the time or kilometrage purchased, whichever comes first. For example: an Infiniti G35 Sedan with a Warranty Start Date of January 3, 2007 and odometer reading of 10 kms purchased a 72 months/160,000 km IPP plan – this IPP will expire on January 3, 2013 or at 160,000 kms whichever come first.

        How will I know if a component part is covered by my IPP plan or not?

        IPP covers the same items specified by the Infiniti New Vehicle Limited Warranty and Emission Control Warranty as described in the Infiniti Warranty Information booklet supplied with the vehicle (except those items listed in the what is not covered section found on the back of your Infiniti Protection Plus Agreement, or Infiniti Information Centre at 1-800-361-4792.

        What if my vehicle cannot be driven to an Infiniti dealer because of a mechanical breakdown? Will IPP cover the cost of towing?

        If the vehicle is unable to proceed under its own power or if operating the vehicle may result in further damage (i.e. warning lights, oil or temperature lights are activated) please have your vehicle towed to an Infiniti dealer.

        All IPP plans includes Premium Roadside Assistance, all you have to do is call the Infiniti IPP Premium Roadside Assistance toll free number (1-800-363-4520) and an authorized service facility will be dispatched to tow your vehicle free of charge even if the cause of breakdown is due to a failure of a non-covered component.

        What if my vehicle breaks down while I’m traveling in the U.S.? Will my IPP plan cover this?

        Your IPP extended service agreement is valid in Canada and the Continental United States.

        You may have to pay for those repairs while in the Continental U.S.. If this occurs, IPP will reimburse you for the covered repair expenses upon submission of the original invoice.

        Do I have to pay a deductible for a covered component repair?

        All IPP plans have a $0 deductible.

        Is there anything I must do to keep the Infiniti Protection Plus Plan in effect?

        You must properly operate, care for and maintain your vehicle as prescribed in the Owner’s Manual supplied by Infiniti with each new vehicle.

        Can I cancel my Infiniti Protection Plus Plan (IPP)?

        Yes, within 30 days of purchase you may opt to cancel the IPP agreement for a full refund of the actual purchase price less a $25.00 administration fee, where permitted by applicable law.
        After 30 days, the IPP agreement may be cancelled only if:

        The vehicle was written off,
        The vehicle was repossessed
        If you and the vehicle relocate outside Canada.
        A pro-rated refund (less $25.00 administration fee) may be issued provided that no benefits have been claimed.

        1. INFINITI
        2. FAQ
        3. IPP FAQ
        • French

        Toggle Learn menu Learn

        • All Vehicles
        • Download a Brochure
        • Warranties
        • INFINITI InTouch™
        • Future & Concept Vehicles
        • INFINITI Blog
        • INFINITI Wallpapers
        • Diversity & Inclusion

        Toggle Shop menu Shop

        • Shop INFINITI Now
        • Build & Price
        • Search Inventory
        • Special Offers
        • Certified Pre-Owned
        • Accessories
        • Extended Protection Plans
        • Archived Models
        • Compare to the Competition

        Toggle Purchase menu Purchase

        • Financing Options
        • Request a Quote
        • Get Pre-Approved
        • Trade-In Estimator
        • Payment Estimator
        • Locate a Retailer
        • Schedule a Test Drive

        Toggle Ownership menu Ownership

        • Vehicle Manuals
        • How-To Videos
        • Service & Maintenance
        • Roadside Assistance
        • Navigation Updates
        • Address Updates
        • Ownership Updates
        • INFINITI Financial Services
        • INFINITI Owner's Portal

        Toggle Follow Infiniti menu Follow Infiniti

        • facebook
        • twitter
        • youtube
        • instagram
        • pinterest

        Defined by potential, not limits.

        • INFINITI WORLDWIDE
        • Careers
        • Accessibility
        • Contact Us
        • Privacy & Legal
        • Cookies
        • Sitemap

        © INFINITI 2023