FAQ | Infiniti Canada

Service & Maintenance

How can I verify if my vehicle has a recall?

Please click on the following link: https://nna.secure.force.com/support/ContactUsInfiniti?recallLookup

Where can I find my vehicle’s maintenance and service schedule?

Please click on the following link: https://service.infiniti.ca/en/maintenance-schedules

How can I get reimbursed for a recall already completed on my vehicle?

If you receive a recall letter after completing the repair mentioned on the recall letter, you may be eligible for a reimbursement. Please contact your local INFINITI retailer to get assistance in submitting a claim for reimbursement.

Roadside Assistance

How do I get Roadside Assistance?

For immediate assistance anywhere in Canada or the continental U.S., visit https://infiniti.roadsideaid.com or call our 24-hour help line on 1-800-363-4520.

How do I file a Roadside Assistance claim?

Please click on the following link to submit a claim: https://infiniti.roadsideaid.com

Where can I locate information on my Roadside Assistance coverage?

Please click on the following link for coverage information: https://nna.secure.force.com/support/InfinitiRSA

In-Vehicle Features

How do I pair Bluetooth® in my vehicle?

Please click on the following link: https://www.infiniti.ca/intouch/infiniti-intouch/bluetooth.html

Where can I find navigation updates for my car?

Please click on the following link: https://infiniti.navigation.com/home/en_US/InfinitiNA/USD

How do I set up InTouch in my vehicle?

Please click on the following link to get more information on how to set up INTOUCH and the features: https://www.infiniti.ca/intouch/infiniti-intouch/features-apps.html

Warranty Information

Where can I locate my vehicle’s warranty information?

Use the link below to download the INFINITI warranty information book for your particular vehicle: https://www.infiniti.ca/owners/warranties.html

Can I purchase an extended service coverage for my Certified Pre-Owned vehicle?

Yes, you can buy a Certified Pre-Owned extended service as long as the vehicle is within 72 months/120,000 km.

Explore our range of packages and plans to discover the one that’s right for you by clicking the following link: https://www.infiniti.ca/owners/extended-protection-plans.html

Can I purchase an extended service coverage for my vehicle?

Yes, you can. A new extended service can be bought on a vehicle as long as the vehicle is still within the 36 months/50,000 km of factory warranty.

Explore our range of packages and plans to discover the one that’s right for you by clicking the following link: https://www.infiniti.ca/owners/extended-protection-plans.html

If I sell my INFINITI vehicle, can the extended service coverage be transferred?

An INFINITI Protection Plan (IPP) can be transferred to the new vehicle owner, but in most cases the plan does not transfer automatically when the vehicle ownership is changed. Also, INFINITI Protection Plan cannot be transferred to a different vehicle identification number.

The transfer of the plan must be done within 30 days of the transfer of the vehicle ownership. You must visit your local INFINITI retailer to request an IPP transfer. A transfer form must be signed by the original plan holder.

The form is available at your local INFINITI retailer.

Additional Resources

Where can I find an INFINITI retailer?

To locate your local INFINITI retailer, please click on the following link: https://www.infiniti.ca/locate-infiniti-retailer.html

How do I find information regarding my leased or financed account?

For more information regarding your leased or financed account, you may contact INFINITI Finance at 1-800-565-2445.

INFINITI Finance Customer Service is available Monday through Friday, from 9:00 a.m. to 5:30 p.m., Eastern Standard Time.

How do I register my recently purchased Pre-Owned INFINITI?

To register your recently purchased Certified Pre-Owned INFINITI, you may click on the following link: https://ncfifs.my.salesforce-sites.com/support/ContactUsInfiniti?ownershipChange

How do I notify INFINITI of my address change?

To update your address, please click on the following link: https://ncfifs.my.salesforce-sites.com/support/ContactUsInfiniti?addressChange

Where can I find information regarding importing or exporting my vehicle?

The first step would be to review the requirements with the Ministry of Transportation and with Environment Canada.

For more assistance, you may contact our Customer Care Centre at 1-800-361-4792.

Where can I find useful how-to videos?

To find helpful how-to videos, please visit our YouTube channel by clicking on the following link: https://www.youtube.com/channel/UCJrTG1eU_1CljviOMRl8cXg

How can I update my vehicle ownership?

To update ownership information, please click on the following link: https://ncfifs.my.salesforce-sites.com/support/ContactUsInfiniti?ownershipChange

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