INFINITI is committed to respecting your privacy and has prepared this Privacy Policy to explain to you our policies and practices regarding INFINITI’s collection, use and disclosure of Personal Information.
 
This Privacy Policy governs Personal Information collected from and about individuals who are or may become INFINITI customers and individuals who visit an INFINITI website or otherwise provide their Personal Information to INFINITI.
 
Using contractual or other arrangements, INFINITI shall ensure that agents, contractors or third party service providers, who may receive Personal Information in the course of providing services to INFINITI as part of our delivery of products and services, are required to protect that Personal Information in a manner consistent with this Privacy Policy.
 
This Privacy Policy does not apply to INFINITI’s collection of aggregate, anonymous information (information which does not identify and cannot be used to determine the identity of any individual). INFINITI may use aggregate, anonymous information for any purpose permitted by law.
 
For quality assurance purposes, we may monitor and record calls to our customer service department.

INFINITI collects information from you and your INFINITI vehicle. By activating, registering, subscribing, or using any of the INFINITI InTouch Services, you consent to INFINITI recording and using certain information for various purposes as more specifically described below, including without limitation, product evaluation and research and development in connection with the operation of your vehicle. Your vehicle is equipped with hardware and software used to facilitate collection and use of certain data described in this Privacy Policy.

Information we collect through INFINITI InTouch Services:

We collect information about you and your vehicle several different ways: (i) from what you and the dealer provide to us when you use INFINITI InTouch Services during a trial period, subscribe to INFINITI InTouch Services, or buy or lease an INFINITI vehicle; (ii) from your use of your vehicle; (iii) from calls or emails between us or our third party service providers; (iv) from our wireless or satellite carriers; and (v) from the vehicle itself.

The vehicle and driving information we may obtain from the vehicle includes, without limitation, (a) information about the vehicle and its operation, including without limitation, Vehicle Identification Number, GPS and navigation information, speed and distance information, diagnostic trouble codes, maintenance conditions, software version information, and other data to assist in identifying and analyzing the performance of the vehicle; (b) information about your use of the vehicle and any corresponding services, websites and smartphone applications; and (c) data about accidents involving the vehicle (for example, the direction from which the vehicle was hit and which air bags have deployed).

Use and Sharing of Information for INFINITI InTouch Services:

We may use the information we collect, and provide such information to applicable third party service providers or to any emergency contact designated by you to: (i) provide certain services to you or your vehicle (including, but not limited to, sharing that information with roadside assistance providers, emergency service providers, or others, as needed as part of our delivery of services); (ii) perform an analysis of service usage and maintenance conditions; (iii) communicate with you about your account; (iv) analyze the vehicle performance, and combine with and compare to data gathered from other INFINITI vehicle owners in order to be able to determine aggregate product usage; (v) help you maintain the vehicle; (vi) evaluate and improve vehicle quality and any services related to the vehicle; (vii) prevent fraud or misuse of your vehicle or any related services; (viii) comply with all laws, regulations, and court orders; (ix) protect the rights, property, or safety of INFINITI, you or others; (x) offer you new or additional products or services; or, (xi) perform market research; or, (xii) for purposes of processing the information collected.

For quality assurance purposes, we may monitor and record conversations between our respective response centres and the vehicle occupants. We may also monitor and record any calls coming into our response centres from any source.

For INFINITI InTouch Services equipped vehicles only

In addition, you will be required to acknowledge, via a pop-up consent statement presented on the navigation screen of your INFINITI vehicle, that your INFINITI vehicle transmits recorded vehicle data to INFINITI. If you click on the “Decline” button, certain information and data may not be available for your use. Some collection and sharing practices are tied to the telematics services we offer. By declining and stopping the collecting and sharing of some information, you are willing to accept limited functionality of the telematics services. Please note that even if you choose to decline, some limited vehicle data may still be collected to improve vehicle quality and any services related to the vehicle.

Updating your account information

It is your obligation to correct or update the subscription information provided when you subscribe to INFINITI InTouch Services or when that information changes. If you do not notify us of a sale or transfer of your vehicle, we may continue to send reports or other information about the vehicle or the account to the address currently on file with us and/or new owner. In such case, we are not responsible for any privacy loss and/or related damages you may suffer.

You may update this information by calling INFINITI InTouch Services support at 1-855-444-7244 or updating online at https://www.myinfiniti.ca or https://Canada.INFINITIInTouch.com.

Related privacy policies

The INFINITI InTouch Services are provided to you by SXM CVS Canada Inc. and are governed by their own privacy policy and terms of service that should be read together with this Privacy Policy. Other third party service providers needed for delivery of the services, such as those companies that provide wireless services, and satellite radio services, also have their own privacy policies. Those privacy policies and subscriber terms and conditions are separate from this Privacy Policy and you should refer to these for more details and how your information is collected, used, and shared.