Privacy & Legal

INFINITI collects various types of information from or about you and your vehicle such as: your name, address, telephone/cellphone number, email address, title, language preferences, age, education, occupation, marital and/or family status, VIN, and credit history and financial information when you entered into a lease or loan contract.

For the purposes of this Privacy Policy "Personal Information" means any information about an identified individual, or an individual whose identity may be inferred or determined from such information.

INFINITI collects Personal Information from you in a number of different ways:

• Directly from you, for example, when you complete a survey, participate in a contest or event, when you enter into a lease or loan contract with INFINITI or an affiliate and/or you purchase other products and services from INFINITI or an affiliate, such as an extended services plan.

• When you visit an INFINITI website.

• When you access or interact with the INFINITI Discovery Guide using Google Voice. 

• From our dealers, for example, when you purchase or lease an INFINITI vehicle, service your vehicle or take a test drive.

• From organizations that are partners in promotional activities such as contests and marketing and/or promotional events through which we may obtain your Personal Information with your consent. The use of your Personal Information by these organizations is governed by their privacy policy.

• From credit bureaus and consumer reporting agencies when you apply to enter a into a lease or loan contract.

• From vendors who provide lists of names and addresses, where you have provided your consent, to send marketing and promotional materials or other information about our products and services. The use of your Personal Information by these vendors is governed by their privacy policy. INFINITI does not knowingly collect Personal Information from anyone under the age of majority in their jurisdiction of residence, and does not use such information if INFINITI discovers that it has been provided by a minor. If a child has already provided us with Personal Information, his or her parent or guardian may contact us for the purpose of deleting this information.

INFINITI may use and disclose your Personal Information to:

• Manage our relationship with you, including to facilitate, complete or confirm any transaction or purchase of goods or services you choose to enter with us, including warranty coverage;
• Provide you with offers, incentives, marketing and/or promotional materials such as brochures and special offers, and other information about INFINITI and its products and services and the products and services offered by a third party;
• Evaluate your application for a lease or loan contract, and if you are approved, to administer and manage your account, including without limitation, for the purposes of credit reporting;
• Manage your purchase, lease or loan contract, including, reviewing credit applications, evaluating your credit and conducting initial and periodic credit checks;
• Operate our websites in accordance with their terms and
  conditions;
• Collect amounts owing to INFINITI, which may include realizing security interests in vehicles;
• Manage INFINITI's relationship with its dealers;
• Improve INFINITI’s products and services;
• Administer any extended service plan benefits and services;
• Conduct customer surveys and participate in market research studies conducted by organizations on behalf of INFINITI;
• Conduct promotional activities including contests;
• Respond to your questions, or provide you with information or materials you have requested;
• Meet any legal or regulatory requirements, including notifying you of any product recalls or notices, or as otherwise permitted  or required by applicable law; and
• Such other purposes consistent with the foregoing purposes or which are disclosed to you and to which you consent.

Your Personal Information may be disclosed or transferred to another company in the event of a transfer, change of ownership or assignment of all or part of INFINITI or its assets or shares. This will occur only if the parties have entered into an agreement under which the collection, use and disclosure of Personal Information is restricted to those purposes that relate to the business transaction, including a determination of whether or not to proceed with the business transaction, and is to be used by the parties to carry out and complete the business transaction.

INFINITI may disclose your Personal Information to service providers, suppliers, vendors, contractors or agents that perform services, such as marketing and advertising campaigns, customer service and data hosting, on behalf of INFINITI. Personal Information will only be provided to these organizations for the purposes described in this Privacy Policy.

INFINITI may also disclose your Personal Information to other third parties, for example, partners in promotional activities such as contests and marketing and/or promotional events. Personal Information will only be provided to these organizations in accordance with this Privacy Policy. The use of your Personal Information by these organizations is governed by their privacy policy.

Please note that there are circumstances where INFINITI may use and/or disclose your Personal Information without your consent, such as when disclosure:

• is permitted or required by law, court order, administrative agency or other governmental tribunal;
• is necessary to protect the rights, privacy, safety or property of an identifiable person or group;
• is necessary to establish or collect monies owing to INFINITI;
• is necessary to permit INFINITI to pursue available remedies or limit any damages that INFINITI may sustain; or
• the information is publicly available in accordance with the applicable law.

INFINITI will not disclose more Personal Information than is required for the purpose of the disclosure.