Purchasing Questions? Ask Us

Here are some purchasing questions that we frequently get asked at INFINITI Financial Services (IFS). Even if you don't have a specific question, we still recommend you read these over so you can take your mind off financing and focus on the good stuff, like driving your INFINITI. If you can't find your question here, or if you need additional details, please contact your local INFINITI dealer or IFS at 1-800-268-6499 (Eastern Canada) or 1-800-268-0746 (Western Canada), Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Standard Time.

General Questions

Credit Questions

Managing your IFS Loan account

Making Payments

Does INFINITI finance used cars?

How much can I get for my trade-in?

Can I make more money selling my car on my own, versus trading it in with a dealer?

How do I contact IFS by mail?

How do I contact IFS by phone?

There is an entry from IFS showing up on my credit report. Whom do I contact?

Can I skip or defer the payment on my account?

What if I can no longer afford the payments on my account?

Will IFS allow another party to take over the payments on my account?

How can I find out the balance on my account?

How do I notify IFS if I am moving?

My name recently changed (marriage, divorce, etc). How do I update the name on my account?

Can I pay more than the monthly payment amount?

Will my late payment be reported to the credit bureaus?

If I am sending a cheque, where do I mail my payment?