Question 1

What is INFINITI InTouch?

Accepted Answer

INFINITI InTouch™ integrates navigation, convenience, security and entertainment into a dash\u002Dmounted state\u002Dof\u002Dthe\u002Dart system. Depending on the model, year and trim, your vehicle may be equipped with INFINITI InTouch programs like INFINITI InTouch Services, INFINITI InTouch with WI\u002DFI hotspot, INFINITI Navigation, SiriusXM Radio, SiriusXM Travel Link, Apple CarPlay, Android Auto and much more.

Question 2

Can I try INFINITI InTouch before purchasing a vehicle?

Accepted Answer

Yes, visit any dealership to see how easy\u002Dto\u002Duse INFINITI InTouch really is.

Question 3

How can I update my INFINITI's navigation system map?

Accepted Answer

For 2019 and older vehicles (2020 and older for QX60), visit INFINITI.navigation.com to purchase your INFINITI navigation system update. For other vehicles, maps can be updated via WI\u002DFI, see your INFINITI InTouch Owners Manual for more details.

Question 4

How do I install my map update?

Accepted Answer

For 2019 and older vehicles (2020 and older for QX60), once you receive your map update product, simply follow the easy instructions that are enclosed. You can order your map update online from INFINITI.navigation.com. For other vehicles, maps can be updated via WI\u002DFI, see your INFINITI InTouch Owners Manual for more details.

Question 5

What are the points of interest on a map update?

Accepted Answer

Points of Interest, or POIs, are important destinations that you should know about as you travel. Some POIs are landmarks or interesting places to visit, such as state parks. Others are exciting destinations, including restaurants, shopping and golf courses. POIs also include essential services, such as ATMs, gas stations, parking lots and pharmacies. It is important to note that there are thousands of POIs added between each map update. In addition, many POIs close or change their locations, so it is beneficial to have the latest map update information.

Question 6

How can I update my Navigation data?

Accepted Answer

For 2019 and older vehicles (2020 and older for QX60), visit INFINITI.navigation.com to purchase your INFINITI navigation system update. For other vehicles, maps can be updated via WI\u002DFI, see your INFINITI InTouch Owners Manual for more details.

Question 7

My apps are taking a while to download to the vehicle. Is this normal?

Accepted Answer

It is normal for the INFINITI InTouch™ Mobile Apps companion app to take several minutes to download apps to your vehicle. If downloading is taking longer, check to ensure that the phone is properly paired to the vehicle.

Question 8

If the system is running or responding slowly or freezing, what can I do?

Accepted Answer

INFINITI InTouch™ uses an operating system like those found on many computers, tablets and cell phones. Like these devices, sometimes programs do not respond immediately and this may temporarily delay system use. In most situations, simply waiting a few moments longer should be sufficient for the pending operations to complete. The system can be easily reset if it temporarily does not respond to commands or freezes. Simply push down the Audio Power knob for at least 5 seconds. The system will turn off and restart.

Question 9

It takes a while for the system to start-up before I can use audio, phone, navigation, app features, etc. Is this normal?

Accepted Answer

Due to the large number of features and capabilities that the INFINITI InTouch™ system needs to load on start\u002Dup, it may take up to a minute for all functions (such as Apps) to be available. The system will display \x26quot;Now Loading All Apps…\x26quot; during this time. During the start\u002Dup period, hard button controls for audio and climate will become available before startup is complete.

Question 10

How do I get started Using INFINITI InTouch™ Services?

Accepted Answer

If you purchased your vehicle new, you may have a complimentary trial available, but you will need to enroll to take advantage of that trial. It’s never been easier to get started, just follow the steps below.

1. Just ask your retailer to enroll you.

2. Rather enroll on your own time? You can also find us on the app store.

3. Download the INFINITI InTouch Services Canada App.

4. Or enroll at Canada.INFINITIInTouch.com.

Question 11

I'm already a subscriber. Can I add my new vehicle to my existing SiriusXM account, or transfer my service from my old car?

Accepted Answer

Yes – it’s easy. Just visit www.siriusxm.ca/transfer\u002Dyour\u002Dservice to add your new car to your account or transfer any unused service from your old car to your new one.

Question 12

Can I listen to SiriusXM outside my car?

Accepted Answer

Yes. With an All Access trial or paid subscription, you can enjoy SiriusXM on your phone, online or at home on connected devices such as Amazon Alexa, Apple TV, smart TVs, Sonos wireless speaker system, Sony PlayStation, and Roku among others.

Question 13

What's different when I listen to SiriusXM on the app and online?

Accepted Answer

You will unlock even more SiriusXM when you do. There are many online\u002Donly channels that you’ll hear. You’ll be able to create your own ad\u002Dfree Personalized Stations Powered by Pandora. You’ll hear over 100 ad\u002Dfree Xtra channels filled with music for any mood. You can even watch SiriusXM video. If you have an All Access trial subscription you will need to enter a username and password to listen online or on the app. Get your login credentials at siriusxm.ca.

Question 14

What is Bluetooth?

Accepted Answer

Bluetooth is a wireless technology that enables connectivity between multiple electronic devices by utilizing a 2.4 GHz radio spectrum that has a range of approximately 30 feet. Bluetooth will allow you to use your cell phone hands\u002Dfree in the vehicle.For more information about Bluetooth wireless technology, please visit www.bluetooth.com.

Question 15

What software version is compatible for my vehicle's Bluetooth connection?

Accepted Answer

When a software version is noncompatible, calling functions, like making, accepting, and ending phone calls, do not function properly and/or the Bluetooth connection is not stable. If you\x27re having trouble, contact us.\x26nbsp;

Question 16

Can I use a Bluetooth adapter in my vehicle?

Accepted Answer

Bluetooth adapters do not work \u002D only cell phones with Bluetooth built in and listed as an INFINITI\u002Drecommended phone will operate correctly.

Question 17

What features does Bluetooth offer in my vehicle?

Accepted Answer

Once you pair a Bluetooth cellular phone to the vehicle, the following features are available:\x26nbsp;

Hands\u002Dfree mobile phone operation with a built\u002Din microphone and utilization of the audio speaker.
Ability to switch between a hands\u002Dfree call and a private call\x26nbsp;Vehicle\u002Dbased phonebook.
Voice commands and verbal feedback prompts.
Choice of different ring tones.

You can obtain information on how to operate the features of the system in either your vehicle owner\x27s manual.

Question 18

Is there a subscription fee required?

Accepted Answer

A subscription fee is not required to use the Bluetooth Hands\u002Dfree Phone System.

Question 19

Do I need a Bluetooth-specific carrier?

Accepted Answer

You don\x27t have to subscribe to a Bluetooth\u002Dspecific carrier. The system uses your existing carrier.

Question 20

Is there a warranty for my Bluetooth system in my vehicle?

Accepted Answer

The Bluetooth® Hands\u002Dfree Phone System is covered under the basic warranty of 48 months/100,000 kilometres (whichever occurs first).\x26nbsp;

Question 21

Where can I find further Bluetooth support?

Accepted Answer

Have a question or issue about using Bluetooth with your INFINITI that isn\x27t covered here? Contact us directly.

Question 22

Can I pair multiple phones to my vehicle?

Accepted Answer

The system supports multiple phones. However, only one phone can be used at a time.\x26nbsp;If you try to add an additional phone over the phone limit, the system will request you delete one phone.

Question 23

How do I change the name on a paired phone?

Accepted Answer

You must edit the name of the phone before you pair it with the system. Please check your phone owner\x27s manual for instructions on how to change your phone\x27s Bluetooth ID.

Question 24

What do I do if my Bluetooth phone is having trouble connecting?

Accepted Answer

Couldn\x27t get Bluetooth to connect automatically? Try these tips to get your device and vehicle connected.\x26nbsp;

• Restart your device and vehicle.
• On your phone, check for the Bluetooth symbol. If you don\x27t see it, turn Bluetooth on and/or set to \x27Discoverable\x27 at all times, and/or make sure that the vehicle is marked as a \x27trusted\x27 device.
• Turn off Bluetooth (if on), then turn it on again.
• Remove the pairing on your device and vehicle, then pair them again.

If you\x27re still having trouble, check your phone owner\x27s manual for details on adjusting Bluetooth settings or contact us.

Question 25

What do I do if my phone calls are dropping on Bluetooth?

Accepted Answer

Are your calls dropping? Try these tips to make sure your phone calls end when you want them to.

• Restart your device and vehicle.
• Connect your device via AUX or USB cable.
• Check your mobile service for signal or reception issues.

If you\x27re still having trouble, check your phone owner\x27s manual for more information.

Question 26

What do I do if my system is slow?

Accepted Answer

System slow with Bluetooth connection? Check out these tips to get it back to normal.

• Restart your device and vehicle.
• Turn off Bluetooth on other devices to avoid interference.

If you\x27re still having trouble, check your phone owner\x27s manual for more information.\x26nbsp;\x26nbsp;

Question 27

What do I do if functions become slow?

Accepted Answer

Functions slow to use and load? These tips might help you get them back up to speed.

• Place your device close to the vehicle\x27s audio system to maximize signal strength.\x26nbsp;
• Make sure your device is fully charged as low battery level might impact the connection.\x26nbsp;
• Turn off Bluetooth on other devices to avoid interference.\x26nbsp;

If you\x27re still having trouble, check your phone owner\x27\x27s manual for more information.\x26nbsp;

Question 28

What do I do if Bluetooth can't find my already-paired phone?

Accepted Answer

Bluetooth can\x27t find your phone even though they\x27ve been paired before? Here are some tips to help pair them again.

• Turn off Bluetooth on the device that was most recently paired.
• Turn off Bluetooth on the device Bluetooth can\x27t find (if on), then turn it on again.
• Give your device time to be discovered (at least 1 minute).
• Remove the pairing on your device and vehicle, then pair them again.

If you\x27re still having trouble, check your phone owner\x27s manual for more information.\x26nbsp;\x26nbsp;

Question 29

What do I do if I am having trouble pairing my phone?

Accepted Answer

Bluetooth can\x27t pair your phone? Use these tips to pair your device.

• Make sure your device is fully charged as low battery level might impact the connection.
• Turn off Bluetooth (if on), then turn it on again.\x26nbsp;
• Place your device close to the vehicle\x27s audio system to maximize signal strength.
• Move metal, such as coins or metal pens, away from your Bluetooth device and the vehicle\x27s audio system.

If you are still having trouble, check your phone owners manual for more information or contact us.

Question 30

Why can't I use Bluetooth while driving?

Accepted Answer

Can\x27t use Bluetooth features while driving? Try these tips to ensure you\x27re connected.

• Restart your device and vehicle.
• On your phone, check for the Bluetooth symbol. If you don\x27t see it, turn Bluetooth on and/or set to \x26quot;Discoverable\x26quot; at all times, and/or make sure that the vehicle is marked as a \x26quot;trusted\x26quot; device.
• Turn off Bluetooth (if on), then turn it on again.
• Remove the pairing on your device and vehicle, then pair them again.

If you\x27re still having trouble, check your phone\x27s owners manual for details on adjusting Bluetooth settings or contact us.

Question 31

How do I get texts via Bluetooth?

Accepted Answer

Don\x27t know how to retrieve your SMS messages? Check out these instructions.

• On your phone, make sure that your text message is on.
• Activate your Hands\u002DFree Text Messaging Assistant using the phone button on your steering wheel.
• Say \x26quot;Read Text\x26quot; to listen to a message and \x26quot;Next Text\x26quot; to hear any other messages stored in your system.

If you want to learn more, check your vehicle owner\x27s manual for more information.\x26nbsp;\x26nbsp;

Question 32

Why don't my Bluetooth settings save?

Accepted Answer

Can\x27t save Bluetooth settings? Try these tips to make sure your preferences are stored.

• Turn off Bluetooth (if on), then turn it on again.
• Remove the pairing on your device and vehicle, then pair them again.

If you\x27re still having trouble, check your phone owner\x27s manual for details on adjusting Bluetooth settings or contact us.

Question 33

How do I get started with Bluetooth?

Accepted Answer

Can\x27t figure out how Bluetooth works? Try these tips to start enjoying the benefits of Bluetooth right away.

• Try our Connect to Bluetooth instructions to get set up.
• For text messaging, use the phone button on your steering wheel and say \x26quot;Read Text\x26quot; to listen to a message, \x26quot;Next Text\x26quot; to hear another message, or say \x26quot;Send Text to\x26quot; and the name of the person you want to text. Follow the voice feedback that will be provided by the system.
• For streaming, press the \x26quot;Aux\x26quot; button on the package until you see the Bluetooth Audio screen appear.
• For voice commands, press the \x26quot;Voice Commands\x26quot; button on the main menu to explore the list of recognized commands.

To learn more about using Bluetooth, check your vehicle owner\x27s manual.\x26nbsp;\x26nbsp;

Question 34

What do I do if I am having trouble with Infiniti InTouch mobile apps for vehicles equipped with INFINITI Intouch mobile apps?

Accepted Answer

Having trouble with the INFINITI InTouch Mobile Apps? Try these instructions to get back on track.

For vehicles equipped with INFINITI InTouch Mobile Apps, open the INFINITI InTouch Mobile app and sign in using one of the following methods:\x26nbsp;

Your Canada.INFINITIInTouch.com account credential \x26quot;Use as Guest\x26quot; mode.

Next, depending on your phone and its available features, do the following:

Android\x26nbsp;

• Restart your vehicle.
• Turn off Bluetooth (if on), then turn it on again.\x26nbsp;

iPhone

• Connect iPhone to the vehicle\x27s USB.
• Press the App Garage menu on your system, then press the My Apps button on the screen to connect.

If you\x27re still having trouble, check your vehicle owner\x27s manual or contact us.\x26nbsp;

Question 35

What do I do if my apps are crashing/not loading?

Accepted Answer

Is your app crashing or having trouble loading? Check out these tips to get it working aptly.

• Restart your vehicle.
• Turn off Bluetooth (if on), then turn it on again.
• Update to the latest compatible software version listed for your device.

If you\x27re still having trouble, check your phone owner\x27s manual or contact us.

Question 36

How do I get started with voice recognition?

Accepted Answer

Here are some tips for getting started with voice recognition:\x26nbsp;

• Keep the interior of your vehicle as quiet as possible (e.g., close windows and direct air vents away from the roof and your face).\x26nbsp;
• Speak the voice commands in the correct format and sequence provided in your vehicle owner\x27s manual or select \x26quot;HELP\x26quot; for a list of available commands.\x26nbsp;
• Wait for the tone and begin speaking within 5 seconds.\x26nbsp;
• Speak in a natural voice and without pausing between words.\x26nbsp;
• Follow the voice feedback that will be provided by the system.\x26nbsp;
• Check your vehicle owner\x27s manual for voice adaption training to teach your system how to learn your voice, if your system is so equipped.\x26nbsp;

Question 37

What do I do if I'm having trouble with voice commands?

Accepted Answer

System not recognizing your commands? These tips might help it do as you say, if your system is so equipped.

• Speak the voice commands in the correct format and sequence provided in your vehicle owner\x27s manual or select \x26quot;HELP\x26quot; for a list of available commands.
• Speak the commands clearly and at a normal pace.
• Wait for the beep before speaking a command.
• Follow the voice feedback that will be provided by the system.
• Make sure the noise inside your vehicle is kept to a minimum (e.g., turn off radio, air conditioning).
• Use the \x26quot;HELP\x26quot; voice command if you are not sure what to say.
• Check your vehicle owner\x27s manual for voice adaption training to teach your system how to learn your voice, if your system is so equipped.

Question 38

What do I do if the system keeps using the wrong number or name?

Accepted Answer

System pulling the wrong contact name or phone number? These tips can help you call the right person at the right time, if your system is so equipped.

• Keep the interior of your vehicle as quiet as possible (e.g., close windows and direct air vents away from the roof and your face).
• Speak the voice commands in the correct format and sequence provided in your vehicle owner\x27s manual or select \x26quot;HELP\x26quot; for a list of available commands.
• Wait for the tone and begin speaking within 5 seconds.
• Speak in a natural voice and without pausing between words.
• Make sure the contact\x27s first and last name is stored in your vehicle\x27s phonebook.
• If your system requires it, speak the last name first, then the first name (e.g., Michael Smith spoken as \x27Smith, Michael\x27).
• Use single digits when speaking phone numbers (e.g., five hundred spoken as five zero zero).

If you\x27re still having trouble, check your vehicle owner\x27s manual for more information.

Question 39

How do I create my own voice commands?

Accepted Answer

Too many voice commands? Create your own customized commands with voice tags, if your system is so equipped.

Check your vehicle owner\x27s manual for more information.\x26nbsp;

Question 40

What do I do if I am having trouble text messaging?

Accepted Answer

Not able to text? These tips can help you get and send text messages, if your system is so equipped.

• Keep the interior of your vehicle as quiet as possible (e.g., close windows and direct air vents away from the roof and your face).
• Speak the voice commands in the correct format and sequence provided in your vehicle owner\x27s manual or select \x26quot;HELP\x26quot; for a list of available commands.
• Wait for the tone and begin speaking within 5 seconds.
• Speak in a natural voice and without pausing between words.
• To display text messages, make sure your vehicle is stopped.

If you\x27re still having trouble, check your vehicle owner\x27s manual for more information.\x26nbsp; \x26nbsp;

Question 41

What do I do if I can't hang up the phone?

Accepted Answer

Can\x27t hang up your phone? Try reconnecting your device to disconnect from future calls.

Remove the pairing on your device and vehicle, then pair them again.

If you\x27re still having trouble, check your vehicle owner\x27s manual or contact us.\x26nbsp;

Question 42

Why won't my phone book transfer?

Accepted Answer

Not all devices support phone book and/or contact transfers via Bluetooth. However, you may enter contacts manually.\x26nbsp;

Please check your vehicle owner\x27s manual for details on entering contacts manually.\x26nbsp;

Question 43

What do I do if I am having trouble downloading my contacts?

Accepted Answer

Your phonebook didn\x27t automatically download? Each paired phone can have its own dedicated phonebook. Use the instruction below to manually add it, depending on your phone and its available compatibility features.

Phones that Support Phonebook Access

• Press the \x26quot;Setting\x26quot; button.Select \x26quot;Phone\x26quot;.
• Select \x26quot;Download Handset Phonebook\x26quot;.

Phones that Do Not Support Phonebook AccessUp to 40 entries can be added to the vehicle phonebook by:

Entering contacts downloaded from the handset or Using the Keypad or Call History.

On your vehicle, do the following first:

• Press the \x26quot;Phone\x26quot; button.
• Select \x26quot;Vehicle Phonebook\x26quot;.
• Select \x26quot;Add New\x26quot;.

Then add contacts via one of the following ways:

Bluetooth

• Select \x26quot;Copy from the Handset\x26quot;.
• Select \x26quot;Voicetag\x26quot; to record a name for the Voice Recognition system.
• Select \x26quot;Store\x26quot;.
• Say the name of the contact after the tone.
• Select \x26quot;OK\x26quot; to save the entry.

Keypad

• Select \x26quot;Enter Number by Keypad\x26quot;.
• Enter contact number.
• Select \x26quot;OK\x26quot;.
• Select \x26quot;Voicetag\x26quot; to record a name for the Voice Recognition system.
• Select \x26quot;Store\x26quot;.
• Say the name of the contact after the tone.
• Select \x26quot;OK\x26quot; to save the entry.\x26nbsp;

Question 44

Why can't I find my contacts?

Accepted Answer

Can\x27t find your contacts? Try these instructions to make sure they\x27re installed.

• Remove the pairing on your device and vehicle, then pair them again.
• Turn off Bluetooth (if on), then turn it on again.
• Assign contacts to a group (e.g., \x26quot;My Contacts\x26quot;).
• Turn off Bluetooth (if on), then turn it on again.

If you\x27re still having trouble, check your vehicle owner\x27s manual or contact us.\x26nbsp;

Question 45

Why can't I add contacts to my phonebook?

Accepted Answer

Your phonebook didn\x27t automatically download? Each paired phone can have its own dedicated phonebook. Use the instruction below to manually add it, depending on your phone and its available compatibility features.

Phones that Support Phonebook Access

• Press the \x26quot;Setting\x26quot; button.
• Select \x26quot;Phone\x26quot;.
• Select \x26quot;Download Handset Phonebook\x26quot;.

Phones that Do Not Support Phonebook AccessUp to 40 entries can be added to the vehicle phonebook by:\x26nbsp;

Entering contacts downloaded from the handset or\x26nbsp;Using the Keypad or Call History.

On your vehicle, do the following first:

• Press the \x26quot;Phone\x26quot; button.
• Select \x26quot;Vehicle Phonebook\x26quot;.
• Select \x26quot;Add New\x26quot;.

Then add contacts via one of the following ways:

Bluetooth

• Select \x26quot;Copy from the Handset\x26quot;.
• Select \x26quot;Voicetag\x26quot; to record a name for the Voice Recognition system.
• Select \x26quot;Store\x26quot;.
• Say the name of the contact after the tone.
• Select \x26quot;OK\x26quot; to save the entry.

Keypad

• Select \x26quot;Enter Number by Keypad\x26quot;.
• Enter contact number.
• Select \x26quot;OK\x26quot;.
• Select \x26quot;Voicetag\x26quot; to record a name for the Voice Recognition system.
• Select \x26quot;Store\x26quot;.
• Say the name of the contact after the tone.
• Select \x26quot;OK\x26quot; to save the entry.

Call History

• Select \x26quot;Copy from Call History\x26quot;.
• Select the number to save in the vehicle phonebook.
• Select \x26quot;OK\x26quot;.

Question 46

What do I do if my contacts got deleted?

Accepted Answer

Did your contacts get deleted? These instructions might help you get them back.

• Remove the pairing on your device and vehicle, then pair them again.
• Turn off Bluetooth (if on), then turn it on again.
• Assign contacts to a group (e.g., \x26quot;My Contacts\x26quot;).
• Turn off Bluetooth (if on), then turn it on again.

If you\x27re still having trouble, check your vehicle owner\x27s manual or contact us.\x26nbsp;\x26nbsp;

Question 47

Can I use multiple phones in the car?

Accepted Answer

Want to use multiple mobile devices in your car? Not a problem, but connections will be prioritized by the order in which the phones were paired to the vehicle.

If you want to switch phones, make sure Bluetooth is on and discoverable on the phone you want to switch, then select change phone.

If you\x27re still having trouble, check your phone owner\x27s manual or contact us.\x26nbsp;

Question 48

What do I do if I can't add a phone?

Accepted Answer

Can\x27t add a phone? Use these tips to pair your device.

• Make sure your device is fully charged as low battery level might impact the connection.
• Turn off Bluetooth (if on), then turn it on again.
• Place your device close to the package to maximize signal strength.

If you\x27re still having trouble, check your phone owner\x27s manual for more information or contact us.\x26nbsp;

Question 49

Why can't I hear the other end of my call?

Accepted Answer

Can\x27t hear the other person on the line? These tips can help make sure you have a clear two\u002Dway conversation.

• Turn up the volume.
• Make sure you don\x27t have a headphone plugged into your device.
• Make sure your phone is not on mute.
• Make sure the noise inside your vehicle is kept to a minimum (e.g., turn off radio, air conditioning).
• Restart your phone call.
• Restart your device and vehicle.
• Turn off Bluetooth (if on), then turn it on again.\x26nbsp;
• Remove the pairing on your device and vehicle, then pair them again.

If you\x27re still having trouble, check your vehicle owner\x27s manual for more information or contact us.\x26nbsp;

Question 50

What do I do if my phone call quality is poor?

Accepted Answer

Is your phone call hard to hear due to static or background noise? Check out these tips to improve your conversations.

• Place your device close to the package to maximize signal strength.
• Make sure your device is fully charged as low battery level might impact the connection.
• Turn off Bluetooth on other devices to avoid interference.
• Disable Wi\u002DFi.

If you\x27re still having trouble, check your vehicle owner\x27s manual for more information or contact us.\x26nbsp;

Question 51

What do I do if the audio is echoing?

Accepted Answer

Does your phone call repeat itself due to echoing? Try these tips so you only have to hear it once.

• Restart your phone call.
• Place your device close to the package to maximize signal strength.
• Make sure your device is fully charged as low battery level might impact the connection.
• Connect your device via AUX or USB cable.
• Turn off Bluetooth on other devices to avoid interference.

If you\x27re still having trouble, check your phone owner\x27s manual for more information.\x26nbsp;

Question 52

Why can't I stream music?

Accepted Answer

Can\x27t stream music in your car? These tips can help you play your tunes.

• Restart your device and vehicle.
• Turn off Bluetooth (if on), then turn it on again.
• Remove the pairing on your device and vehicle, then pair them again.

If you\x27re still having trouble, check your vehicle owner\x27s manual or contact us.

Question 53

Why does my system autoplay media from my device?

Accepted Answer

Does your system autoplay media on your device? Turn off your phone as the audio source.

If you\x27re still having trouble, check your phone owner\x27s manual or contact us.

Question 54

Why is my streaming stopping intermittently?

Accepted Answer

Does your streaming cut in and out? Try these tips to get music streaming fluidly.

• Turn off Bluetooth on other devices to avoid interference.
• Disable Wi\u002DFi.

If you\x27re still having trouble, check your vehicle owner\x27s manual or contact us.\x26nbsp;

Question 55

How do I get started using INFINITI Connection?

Accepted Answer

If you purchased your vehicle new, you may have a trial available, but you will need to enroll to take advantage of that trial. It’s never been easier to get started \u002D just ask your retailer to enroll you. Or, if you’d rather enroll on your own time, download the INFINITI InTouch Services Canada App and either log in with or register a new Canada.INFINITIInTouch.com account.

Question 56

Canadian celular networks discontinued 2G celular network coverage on December 31, 2020. How does this affect my access to INFINITI Connection™?

Accepted Answer

After December 31, 2020, INFINITI Connection vehicles with a 2G\u002Dcompatible telematics control unit (TCU) are unable to use or receive services from that device. No new enrollments in the service were allowed after November 30, 2018. If an affected vehicle had not had a hardware upgrade and was not enrolled in INFINITI Connection before November 30, 2018, then it will not have access to the available INFINITI Connection features, including Remote Door Lock.

Question 57

What is 2G cellular network access?

Accepted Answer

2G refers to \x26quot;2nd Generation\x26quot; digital cellular telephone technology; it is the name of a specific network that mobile telephone equipment uses to provide connectivity.

Question 58

Which vehicles were impacted by this issue? How do I know if this issue affects me?

Accepted Answer

a. INFINITI contacted affected clients directly; clients may contact INFINITI Owner Services at 1\u002D855\u002D444\u002D7244 to verify if their vehicle is impacted. If you have a vehicle that has navigation and is one of the models listed below, your vehicle has a 2G\u002Dcompatible TCU.

b. The following models are equipped with 2G\u002Dcompatible TCUs:

i. INFINITI Q50: Model year 2014\u002D2015 vehicles.
ii. INFINITI Q70, QX60 and QX80: Model years 2014\u002D2015, as well as some model 2016 vehicles.
iii. INFINITI M37/M56, JX35 and QX56: Model year 2013 vehicles.

Question 59

What is INFINITI Personal Assistant?

Accepted Answer

INFINITI Personal Assistant®[[2321]]\x26nbsp;is a feature within INFINITI Connection Plus that provides you with live, 24\u002Dhour access to an assistant for general questions, or to even send a destination to your vehicle, INFINITI Personal Assistant is here to help.

Simply press the in\u002Dvehicle INFINITI Connection headset icon, say \x26quot;INFINITI Personal Assistant\x26quot; and in moments you will be connected.

Question 60

How do I subscribe to INFINITI Personal Assistant?

Accepted Answer

The INFINITI Personal Assistant is a feature included with an active trial or subscription to INFINITI Connection Plus package.

The device communicates through a cellular network. Connection and signal strength may vary and be limited by location. Always give your full attention to driving. Avoid operating IPA in such a way that you can be distracted during vehicle operation.

Question 61

Will I be notified if remote commands are successful or unsuccessful?

Accepted Answer

You can be notified of the success or failure of Remote commands if you have downloaded the INFINITI InTouch Services Canada app and have enabled push notifications. You will also be shown the status of the command within the mobile app. If you have not started your vehicle\x27s engine in the last 14 days, you will need to start your engine with the INFINITI Intelligent key before your vehicle will initiate Remote Engine Start/Stop commands.

Question 62

What is Remote Door Lock/Unlock?

Accepted Answer

Remote Door Lock/Unlock allows you to remotely unlock or lock your INFINITI’s doors through the INFINITI InTouch Services Canada app or Canada.INFINITIInTouch.com web portal from any location. If you forgot to lock your vehicle, or if you need to open it and don’t have the keys, you can send a remote request. The doors will automatically relock if a door has not been opened within a minute after a successful remote unlock request. If your vehicle is set to do so, the doors will automatically relock if a door has not been opened within a minute after a successful remote unlock request.

In order for the Remote Door Lock/Unlock command to be successful, your vehicle must meet the following criteria:

• Engine must be off.
• Doors must be closed.

Question 63

I already have an account for Canada.INFINITIInTouch.com. How do I add my vehicle to My Garage?

Accepted Answer

To add your INFINITI to an existing Canada.INFINITIInTouch.com account with the Add Vehicle button after logging in. You will need to have your VIN available. You can also add a vehicle to My Garage by logging in to the INFINITI InTouch Services Canada app using your Canada.INFINITIInTouch.com account credentials.

Question 64

How can I access INFINITI Connection online from the Canada.INFINITIInTouch.com Portal?

Accepted Answer

Log in to your Canada.INFINITIInTouch.com Web Portal account and click on the INFINITI Connection button to access INFINITI Connection online.

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