AFTER AN ACCIDENT
After a collision happens, it can be difficult to remember everything you should be doing next. We're here to help you know your rights and what to do after the unexpected happens with resources you can read and keep on hand whenever you need it.
What To Do After An Accident
1. Contact Your Insurance Company
Notify your insurer and the insurance company will send an adjuster to assess the damage to your vehicle.
2. Find an INFINITI Certified Collision Repair Centre
You can use our Certified Collision Repair Centre locator to get started, or find and contact your local dealer for a referral.
3. Understanding Your Rights and the Right Parts
You have the right to choose where and how your vehicle is repaired. You should insist on new Genuine INFINITI Parts from the body shop you choose and from your insurance company.
Stay Informed About Your Rights
Your insurance company may recommend a repair shop, but cannot require that you use them. You have the right to choose where and how your vehicle is repaired. Only INFINITI Certified Collision Centres have been validated by INFINITI to have the tools, training and knowledge to repair your vehicle.
Stay Informed About Your Rights
The Right to Choose
Your insurance company may recommend a repair shop, but cannot require that you use them. You have the right to choose where and how your vehicle is repaired. Only INFINITI Certified Collision Centres have been validated by INFINITI to have the tools, training and knowledge to repair your vehicle.
Additional Resources For You
How To Read An Estimate
You don’t need to be a collision repair expert to understand the terms and abbreviations listed in your repair estimate. All you need is our “How to Read an Estimate” guide.
INFINITI Collision Repair Guide
Being in accident is stressful enough, which is why we developed this comprehensive collision repair guide designed to assist you in navigating the collision repair process from start to finish.
Accident Incident Guide
We put together this Accident Report Form and Guide you can print and store in your glove box that you can reach for anytime.
