A Response to COVID-19 From INFINITI
We’re In This Together
On this journey, we all need to do our part. If we can act collectively, work in sync with one another and push things forward, we’ll make it through this –together.
CURRENT INFINITI OWNERS
INFINITI is committed to supporting our current owners. With this in mind, INFINITI and INFINITI Financial Services (IFS) may offer payment arrangements for our current owners impacted by the ongoing COVID-19 situation. lf you are in need of financial support, please reach out to INFINITI Financial Services by email at ifscustomer.service@infiniticanada.com with your full name, vehicle identification number (VIN) and preferred contact method for more information.
INFINITI RETAIL SERVICES
As you focus on your family and work, we know that your vehicle may play a key role. Through it all, INFINITI is committed to being here for you. During this time, Retailers Service Department hours of operation may vary. With that in mind, we ask you to please be safe and take the recommendations of government and local authorities. We encourage you to book your appointment online or connect with your local retailer over the phone if at all possible.
INFINITI EMPLOYEES
As of March 16th, we directed our employees with the ability to work remotely to do so until further notice. This action is out of an abundance of caution to help reduce the risk of spreading the coronavirus. To ensure that our network will not face any shortage, our Parts Distribution Centres remain operational with enhanced safety measures in place – and our call centres will stay open.
