INFINITI FAQ Warranty | INFINTI Canada

When does the warranty period begin on my INFINITI?

The warranty period begins on the date the vehicle is delivered to the first purchaser. (For additional details refer to page 3 of the Warranty Information Booklet, in the section titled “Warranty Start Date and Applicability”).

How long is my INFINITI’s New Vehicle Limited Warranty?

Your vehicle is covered by the Basic Coverage Period for the duration 48 months/100,000 Kilometers (whichever comes first). The duration of the Powertrain Coverage is for 6 years/110,000 kilometers (whichever comes first). Refer to the applicable Warranty Information Booklet for additional warranty coverage details, depending upon the model year of the vehicle the warranty coverag may vary.

What does my warranty cover?

Please refer to the applicable Warranty Information Booklet for a list of what is covered.

Is there a deductible for warranty repairs?

No, there is no deductible for warranty repairs. Warranty repairs will be made at no charge for parts and/or labour (except for batteries and tires, in which case you may pay certain charges). Any needed parts replacement will be made using genuine INFINITI or INFINITI–approved new or remanufactured parts.

Is towing covered?

Yes, if your vehicle becomes inoperative due to a part failure that is covered under warranty, towing service is covered, when necessary, to the nearest authorized INFINITI dealer.

Is rental car reimbursement covered?

No. However, rental car reimbursement is a benefit of the INFINITI Protection Plus (IPP) Service Agreement plans.

Who will determine if the repair on my vehicle is covered?

You must take your INFINITI vehicle to an authorized INFINITI dealer. Once they have diagnosed the problem, you will be advised whether the repair is covered.

Will I be reimbursed for a warranty repair no done at an authorized dealer?

No. Your INFINITI warranty requires that you take your INFINITI vehicle to an authorized INFINITI dealer.

Are scheduled maintenance services covered by warranty?

No. You are responsible for properly using, maintaining and caring for your Infiniti as outlined in your owner's manual and your INFINITI Service and Maintenance Guide. Keep copies of all maintenance records and receipts for potential review by Infiniti. Failure to do so could result in the denial of warranty coverage.

Evidence that the required maintenance has been performed in connection with related warranty repairs should be kept as proof of such service. You must retain copies of all maintenance receipts and records. There is also a convenient maintenance log in your INFINITI Service and Maintenance Guide. No. You are responsible for properly using, maintaining and caring for your Infiniti as outlined in your owner's manual and your INFINITI Service and Maintenance Guide. Keep copies of all maintenance records and receipts for potential review by Infiniti. Failure to do so could result in the denial of warranty coverage.

Evidence that the required maintenance has been performed in connection with related warranty repairs should be kept as proof of such service. You must retain copies of all maintenance receipts and records. There is also a convenient maintenance log in your INFINITI Service and Maintenance Guide.

Can I modify my vehicle or add accessories not authorized by INFINITI?

Your INFINITI New Vehicle Limited Warranty does not cover repairs for damage or conditions which are determined to be due to the installation or use of unapproved INFINITI Parts or Accessories.

How often do I take my INFINITI for service?

For complete maintenance requirements, refer to your Service and Maintenance Guide. For models prior to 2002, refer to the Maintenance and Do It Yourself Section of your Owners’ Manual. The maintenance requirements will differ depending upon the type of vehicle, your driving habits, and the local conditions. You can also view and download INFINITI Manuals and Guides.

When I bring in my vehicle for warranty service, will there be a loaner vehicle available?

When you make an appointment and drop off your INFINITI for warranty service at participating dealers, a complimentary INFINITI Service Loaner Car [*] will be waiting (subject to availability).

*The loaner vehicles are available only for pre-arranged warranty repairs during the 48 month /100,000 km. Basic Coverage Period. The client must be 21 years of age or older with a valid Canadian driver's license. The client must provide proof of primary insurance. Other restrictions apply to loan car including kilometer use, fuel consumption and days use limitations. This program is subject to change without notice at any time. Refer to the Infiniti Warranty Information Booklet and the dealer for additional details.

I misplaced my Warranty Information Booklet. How can I get another copy?

A downloadable warranty information booklet is available on this website, just select the link and print.

If you prefer a replacement booklet, contact your local INFINITI Dealer to order a copy. Or you may call the INFINITI Information Centre toll-free at 1-800-361-4792, Monday through Friday, between 8:00 am and 6:00 pm EST.

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