INFINITI InTouch® Support

Q: Can I try INFINITI InTouch® before purchasing a vehicle?

Yes, visit any dealership to see how easy\u002Dto\u002Duse INFINITI InTouch® really is. \n \n

HELP & FAQS

Make the most of INFINITI InTouch® and drive in luxury. Explore our FAQs for information on feature functionality and connectivity, or contact us directly for further, detailed assistance.

General

What is INFINITI InTouch®?

INFINITI InTouch® integrates navigation, convenience, security and entertainment into a dash-mounted state-of-the-art system. Depending on the model, year and trim, your vehicle may be equipped with INFINITI InTouch® programs like INFINITI InTouch® Services, INFINITI InTouch® with Wi-Fi hotspot, INFINITI Navigation, SiriusXM® Radio, SiriusXM® Travel Link, Apple CarPlay®, Android Auto™ and much more.

Can I try INFINITI InTouch® before purchasing a vehicle?

Yes, visit any dealership to see how easy-to-use INFINITI InTouch® really is.

Navigation

How can I update my INFINITI's navigation system map?

For 2019 and older vehicles (2020 and older for QX60), visit INFINITI.navigation.com to purchase your INFINITI navigation system update. For other vehicles, maps can be updated via Wi-Fi, see your INFINITI InTouch® Owners Manual for more details.

How do I install my map update?

For 2019 and older vehicles (2020 and older for QX60), once you receive your map update product, simply follow the easy instructions that are enclosed. You can order your map update online from INFINITI.navigation.com. For other vehicles, maps can be updated via WI-FI, see your INFINITI InTouch Owners Manual for more details.

What are the points of interest on a map update?

Points of Interest, or POIs, are important destinations that you should know about as you travel. Some POIs are landmarks or interesting places to visit, such as state parks. Others are exciting destinations, including restaurants, shopping and golf courses. POIs also include essential services, such as ATMs, gas stations, parking lots and pharmacies. It is important to note that there are thousands of POIs added between each map update. In addition, many POIs close or change their locations, so it is beneficial to have the latest map update information.

How can I update my Navigation data?

My apps are taking a while to download to the vehicle. Is this normal?

It is normal for the INFINITI InTouch® Mobile Apps companion app to take several minutes to download apps to your vehicle. If downloading is taking longer, check to ensure that the phone is properly paired to the vehicle.

If the system is running or responding slowly or freezing, what can I do?

INFINITI InTouch® uses an operating system like those found on many computers, tablets and cell phones. Like these devices, sometimes programs do not respond immediately and this may temporarily delay system use. In most situations, simply waiting a few moments longer should be sufficient for the pending operations to complete. The system can be easily reset if it temporarily does not respond to commands or freezes. Simply push down the Audio Power knob for at least 5 seconds. The system will turn off and restart.

It takes a while for the system to start-up before I can use audio, phone, navigation, app features, etc. Is this normal?

Due to the large number of features and capabilities that the INFINITI InTouch® system needs to load on start-up, it may take up to a minute for all functions (such as Apps) to be available. The system will display "Now Loading All Apps…" during this time. During the start-up period, hard button controls for audio and climate will become available before startup is complete.

SiriusXM®

How do I get started Using INFINITI InTouch® Services?

If you purchased your vehicle new, you may have a complimentary trial available, but you will need to enroll to take advantage of that trial. It’s never been easier to get started, just follow the steps below. 1. Just ask your retailer to enroll you. 2. Rather enroll on your own time? You can also find us on the app store. 3. Download the MyINFINITI Canada App. 4. Or enroll at Canada.INFINITIInTouch.com.

I'm already a subscriber. Can I add my new vehicle to my existing SiriusXM account, or transfer my service from my old car?

Yes – it’s easy. Just visit www.siriusxm.ca/transfer-your-service to add your new car to your account or transfer any unused service from your old car to your new one.

Can I listen to SiriusXM outside my car?

Yes. With an All Access trial or paid subscription, you can enjoy SiriusXM on your phone, online or at home on connected devices such as Amazon Alexa, Apple TV, smart TVs, Sonos wireless speaker system, Sony PlayStation, and Roku among others.

What's different when I listen to SiriusXM on the app and online?

You will unlock even more SiriusXM when you do. There are many online-only channels that you’ll hear. You’ll be able to create your own ad-free Personalized Stations Powered by Pandora. You’ll hear over 100 ad-free Xtra channels filled with music for any mood. You can even watch SiriusXM video. If you have an All Access trial subscription you will need to enter a username and password to listen online or on the app. Get your login credentials at siriusxm.ca.

Bluetooth

About Bluetooth

What is Bluetooth?

Bluetooth is a wireless technology that enables connectivity between multiple electronic devices by utilizing a 2.4 GHz radio spectrum that has a range of approximately 30 feet. Bluetooth will allow you to use your cell phone hands-free in the vehicle.For more information about Bluetooth wireless technology, please visit www.bluetooth.com.

What software version is compatible for my vehicle's Bluetooth connection?

When a software version is noncompatible, calling functions, like making, accepting, and ending phone calls, do not function properly and/or the Bluetooth connection is not stable. If you're having trouble, contact us.

Can I use a Bluetooth adapter in my vehicle?

Bluetooth adapters do not work - only cell phones with Bluetooth built in and listed as an INFINITI-recommended phone will operate correctly.

What features does Bluetooth offer in my vehicle?

Once you pair a Bluetooth cellular phone to the vehicle, the following features are available: Hands-free mobile phone operation with a built-in microphone and utilization of the audio speaker. Ability to switch between a hands-free call and a private call Vehicle-based phonebook. Voice commands and verbal feedback prompts. Choice of different ring tones. You can obtain information on how to operate the features of the system in either your vehicle owner's manual.

Is there a subscription fee required?

A subscription fee is not required to use the Bluetooth Hands-free Phone System.

Do I need a Bluetooth-specific carrier?

You don't have to subscribe to a Bluetooth-specific carrier. The system uses your existing carrier.

Is there a warranty for my Bluetooth system in my vehicle?

The Bluetooth® Hands-free Phone System is covered under the basic warranty of 48 months/100,000 kilometres (whichever occurs first).

Where can I find further Bluetooth support?

Have a question or issue about using Bluetooth with your INFINITI that isn't covered here? Contact us directly.

Bluetooth Pairing

Can I pair multiple phones to my vehicle?

The system supports multiple phones. However, only one phone can be used at a time. If you try to add an additional phone over the phone limit, the system will request you delete one phone.

How do I change the name on a paired phone?

You must edit the name of the phone before you pair it with the system. Please check your phone owner's manual for instructions on how to change your phone's Bluetooth ID.

What do I do if my Bluetooth phone is having trouble connecting?

Couldn't get Bluetooth to connect automatically? Try these tips to get your device and vehicle connected. • Restart your device and vehicle. • On your phone, check for the Bluetooth symbol. If you don't see it, turn Bluetooth on and/or set to 'Discoverable' at all times, and/or make sure that the vehicle is marked as a 'trusted' device. • Turn off Bluetooth (if on), then turn it on again. • Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your phone owner's manual for details on adjusting Bluetooth settings or contact us.

What do I do if my phone calls are dropping on Bluetooth?

Are your calls dropping? Try these tips to make sure your phone calls end when you want them to. • Restart your device and vehicle. • Connect your device via AUX or USB cable. • Check your mobile service for signal or reception issues. If you're still having trouble, check your phone owner's manual for more information.

What do I do if my system is slow?

System slow with Bluetooth connection? Check out these tips to get it back to normal. • Restart your device and vehicle. • Turn off Bluetooth on other devices to avoid interference. If you're still having trouble, check your phone owner's manual for more information.

What do I do if functions become slow?

Functions slow to use and load? These tips might help you get them back up to speed. • Place your device close to the vehicle's audio system to maximize signal strength. • Make sure your device is fully charged as low battery level might impact the connection. • Turn off Bluetooth on other devices to avoid interference. If you're still having trouble, check your phone owner''s manual for more information.

What do I do if Bluetooth can't find my already-paired phone?

Bluetooth can't find your phone even though they've been paired before? Here are some tips to help pair them again. • Turn off Bluetooth on the device that was most recently paired. • Turn off Bluetooth on the device Bluetooth can't find (if on), then turn it on again. • Give your device time to be discovered (at least 1 minute). • Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your phone owner's manual for more information.

What do I do if I am having trouble pairing my phone?

Bluetooth can't pair your phone? Use these tips to pair your device. • Make sure your device is fully charged as low battery level might impact the connection. • Turn off Bluetooth (if on), then turn it on again. • Place your device close to the vehicle's audio system to maximize signal strength. • Move metal, such as coins or metal pens, away from your Bluetooth device and the vehicle's audio system. If you are still having trouble, check your phone owners manual for more information or contact us.

System & Features

Why can't I use Bluetooth while driving?

Can't use Bluetooth features while driving? Try these tips to ensure you're connected. • Restart your device and vehicle. • On your phone, check for the Bluetooth symbol. If you don't see it, turn Bluetooth on and/or set to "Discoverable" at all times, and/or make sure that the vehicle is marked as a "trusted" device. • Turn off Bluetooth (if on), then turn it on again. • Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your phone's owners manual for details on adjusting Bluetooth settings or contact us.

How do I get texts via Bluetooth?

Don't know how to retrieve your SMS messages? Check out these instructions. • On your phone, make sure that your text message is on. • Activate your Hands-Free Text Messaging Assistant using the phone button on your steering wheel. • Say "Read Text" to listen to a message and "Next Text" to hear any other messages stored in your system. If you want to learn more, check your vehicle owner's manual for more information.

Why don't my Bluetooth settings save?

Can't save Bluetooth settings? Try these tips to make sure your preferences are stored. • Turn off Bluetooth (if on), then turn it on again. • Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your phone owner's manual for details on adjusting Bluetooth settings or contact us.

How do I get started with Bluetooth?

Can't figure out how Bluetooth works? Try these tips to start enjoying the benefits of Bluetooth right away. • Try our Connect to Bluetooth instructions to get set up. • For text messaging, use the phone button on your steering wheel and say "Read Text" to listen to a message, "Next Text" to hear another message, or say "Send Text to" and the name of the person you want to text. Follow the voice feedback that will be provided by the system. • For streaming, press the "Aux" button on the package until you see the Bluetooth Audio screen appear. • For voice commands, press the "Voice Commands" button on the main menu to explore the list of recognized commands. To learn more about using Bluetooth, check your vehicle owner's manual.

What do I do if I am having trouble with Infiniti InTouch® mobile apps for vehicles equipped with INFINITI Intouch® mobile apps?

Having trouble with the INFINITI InTouch® Mobile Apps? Try these instructions to get back on track. For vehicles equipped with INFINITI InTouch® Mobile Apps, open the INFINITI InTouch® Mobile app and sign in using one of the following methods: Your Canada.INFINITIInTouch.com account credential "Use as Guest" mode. Next, depending on your phone and its available features, do the following: Android • Restart your vehicle. • Turn off Bluetooth® (if on), then turn it on again. iPhone • Connect iPhone to the vehicle's USB. • Press the App Garage menu on your system, then press the My Apps button on the screen to connect. If you're still having trouble, check your vehicle owner's manual or contact us.

What do I do if my apps are crashing/not loading?

Is your app crashing or having trouble loading? Check out these tips to get it working aptly. • Restart your vehicle. • Turn off Bluetooth (if on), then turn it on again. • Update to the latest compatible software version listed for your device. If you're still having trouble, check your phone owner's manual or contact us.

Voice Recognition

How do I get started with voice recognition?

Here are some tips for getting started with voice recognition: • Keep the interior of your vehicle as quiet as possible (e.g., close windows and direct air vents away from the roof and your face). • Speak the voice commands in the correct format and sequence provided in your vehicle owner's manual or select "HELP" for a list of available commands. • Wait for the tone and begin speaking within 5 seconds. • Speak in a natural voice and without pausing between words. • Follow the voice feedback that will be provided by the system. • Check your vehicle owner's manual for voice adaption training to teach your system how to learn your voice, if your system is so equipped.

What do I do if I'm having trouble with voice commands?

System not recognizing your commands? These tips might help it do as you say, if your system is so equipped. • Speak the voice commands in the correct format and sequence provided in your vehicle owner's manual or select "HELP" for a list of available commands. • Speak the commands clearly and at a normal pace. • Wait for the beep before speaking a command. • Follow the voice feedback that will be provided by the system. • Make sure the noise inside your vehicle is kept to a minimum (e.g., turn off radio, air conditioning). • Use the "HELP" voice command if you are not sure what to say. • Check your vehicle owner's manual for voice adaption training to teach your system how to learn your voice, if your system is so equipped.

What do I do if the system keeps using the wrong number or name?

System pulling the wrong contact name or phone number? These tips can help you call the right person at the right time, if your system is so equipped. • Keep the interior of your vehicle as quiet as possible (e.g., close windows and direct air vents away from the roof and your face). • Speak the voice commands in the correct format and sequence provided in your vehicle owner's manual or select "HELP" for a list of available commands. • Wait for the tone and begin speaking within 5 seconds. • Speak in a natural voice and without pausing between words. • Make sure the contact's first and last name is stored in your vehicle's phonebook. • If your system requires it, speak the last name first, then the first name (e.g., Michael Smith spoken as 'Smith, Michael'). • Use single digits when speaking phone numbers (e.g., five hundred spoken as five zero zero). If you're still having trouble, check your vehicle owner's manual for more information.

How do I create my own voice commands?

Too many voice commands? Create your own customized commands with voice tags, if your system is so equipped. Check your vehicle owner's manual for more information.

What do I do if I am having trouble text messaging?

Not able to text? These tips can help you get and send text messages, if your system is so equipped. • Keep the interior of your vehicle as quiet as possible (e.g., close windows and direct air vents away from the roof and your face). • Speak the voice commands in the correct format and sequence provided in your vehicle owner's manual or select "HELP" for a list of available commands. • Wait for the tone and begin speaking within 5 seconds. • Speak in a natural voice and without pausing between words. • To display text messages, make sure your vehicle is stopped. If you're still having trouble, check your vehicle owner's manual for more information.

Phone & SMS

What do I do if I can't hang up the phone?

Can't hang up your phone? Try reconnecting your device to disconnect from future calls. Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your vehicle owner's manual or contact us.

Why won't my phone book transfer?

Not all devices support phone book and/or contact transfers via Bluetooth. However, you may enter contacts manually. Please check your vehicle owner's manual for details on entering contacts manually.

What do I do if I am having trouble downloading my contacts?

Your phonebook didn't automatically download? Each paired phone can have its own dedicated phonebook. Use the instruction below to manually add it, depending on your phone and its available compatibility features. Phones that Support Phonebook Access • Press the "Setting" button.Select "Phone". • Select "Download Handset Phonebook". Phones that Do Not Support Phonebook AccessUp to 40 entries can be added to the vehicle phonebook by: Entering contacts downloaded from the handset or Using the Keypad or Call History. On your vehicle, do the following first: • Press the "Phone" button. • Select "Vehicle Phonebook". • Select "Add New". Then add contacts via one of the following ways: Bluetooth • Select "Copy from the Handset". • Select "Voicetag" to record a name for the Voice Recognition system. • Select "Store". • Say the name of the contact after the tone. • Select "OK" to save the entry. Keypad • Select "Enter Number by Keypad". • Enter contact number. • Select "OK". • Select "Voicetag" to record a name for the Voice Recognition system. • Select "Store". • Say the name of the contact after the tone. • Select "OK" to save the entry.

Why can't I find my contacts?

Can't find your contacts? Try these instructions to make sure they're installed. • Remove the pairing on your device and vehicle, then pair them again. • Turn off Bluetooth (if on), then turn it on again. • Assign contacts to a group (e.g., "My Contacts"). • Turn off Bluetooth (if on), then turn it on again. If you're still having trouble, check your vehicle owner's manual or contact us.

Why can't I add contacts to my phonebook?

Your phonebook didn't automatically download? Each paired phone can have its own dedicated phonebook. Use the instruction below to manually add it, depending on your phone and its available compatibility features. Phones that Support Phonebook Access • Press the "Setting" button. • Select "Phone". • Select "Download Handset Phonebook". Phones that Do Not Support Phonebook AccessUp to 40 entries can be added to the vehicle phonebook by: Entering contacts downloaded from the handset or Using the Keypad or Call History. On your vehicle, do the following first: • Press the "Phone" button. • Select "Vehicle Phonebook". • Select "Add New". Then add contacts via one of the following ways: Bluetooth • Select "Copy from the Handset". • Select "Voicetag" to record a name for the Voice Recognition system. • Select "Store". • Say the name of the contact after the tone. • Select "OK" to save the entry. Keypad • Select "Enter Number by Keypad". • Enter contact number. • Select "OK". • Select "Voicetag" to record a name for the Voice Recognition system. • Select "Store". • Say the name of the contact after the tone. • Select "OK" to save the entry. Call History • Select "Copy from Call History". • Select the number to save in the vehicle phonebook. • Select "OK".

What do I do if my contacts got deleted?

Did your contacts get deleted? These instructions might help you get them back. • Remove the pairing on your device and vehicle, then pair them again. • Turn off Bluetooth (if on), then turn it on again. • Assign contacts to a group (e.g., "My Contacts"). • Turn off Bluetooth (if on), then turn it on again. If you're still having trouble, check your vehicle owner's manual or contact us.

Can I use multiple phones in the car?

Want to use multiple mobile devices in your car? Not a problem, but connections will be prioritized by the order in which the phones were paired to the vehicle. If you want to switch phones, make sure Bluetooth is on and discoverable on the phone you want to switch, then select change phone. If you're still having trouble, check your phone owner's manual or contact us.

What do I do if I can't add a phone?

Can't add a phone? Use these tips to pair your device. • Make sure your device is fully charged as low battery level might impact the connection. • Turn off Bluetooth (if on), then turn it on again. • Place your device close to the package to maximize signal strength. If you're still having trouble, check your phone owner's manual for more information or contact us.

Audio & Music

Why can't I hear the other end of my call?

Can't hear the other person on the line? These tips can help make sure you have a clear two-way conversation. • Turn up the volume. • Make sure you don't have a headphone plugged into your device. • Make sure your phone is not on mute. • Make sure the noise inside your vehicle is kept to a minimum (e.g., turn off radio, air conditioning). • Restart your phone call. • Restart your device and vehicle. • Turn off Bluetooth (if on), then turn it on again. • Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your vehicle owner's manual for more information or contact us.

What do I do if my phone call quality is poor?

Is your phone call hard to hear due to static or background noise? Check out these tips to improve your conversations. • Place your device close to the package to maximize signal strength. • Make sure your device is fully charged as low battery level might impact the connection. • Turn off Bluetooth on other devices to avoid interference. • Disable Wi-Fi. If you're still having trouble, check your vehicle owner's manual for more information or contact us.

What do I do if the audio is echoing?

Does your phone call repeat itself due to echoing? Try these tips so you only have to hear it once. • Restart your phone call. • Place your device close to the package to maximize signal strength. • Make sure your device is fully charged as low battery level might impact the connection. • Connect your device via AUX or USB cable. • Turn off Bluetooth on other devices to avoid interference. If you're still having trouble, check your phone owner's manual for more information.

Why can't I stream music?

Can't stream music in your car? These tips can help you play your tunes. • Restart your device and vehicle. • Turn off Bluetooth (if on), then turn it on again. • Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your vehicle owner's manual or contact us.

Why does my system autoplay media from my device?

Does your system autoplay media on your device? Turn off your phone as the audio source. If you're still having trouble, check your phone owner's manual or contact us.

Why is my streaming stopping intermittently?

Does your streaming cut in and out? Try these tips to get music streaming fluidly. • Turn off Bluetooth on other devices to avoid interference. • Disable Wi-Fi. If you're still having trouble, check your vehicle owner's manual or contact us.

INFINITI Connection

How do I get started using INFINITI Connection?

If you purchased your vehicle new, you may have a trial available, but you will need to enroll to take advantage of that trial. It’s never been easier to get started - just ask your retailer to enroll you. Or, if you’d rather enroll on your own time, download the MyINFINITI Canada App and either log in with or register a new Canada.INFINITIInTouch.com account.

Canadian celular networks discontinued 2G celular network coverage on December 31, 2020. How does this affect my access to INFINITI Connection™?

After December 31, 2020, INFINITI Connection vehicles with a 2G-compatible telematics control unit (TCU) are unable to use or receive services from that device. No new enrollments in the service were allowed after November 30, 2018. If an affected vehicle had not had a hardware upgrade and was not enrolled in INFINITI Connection before November 30, 2018, then it will not have access to the available INFINITI Connection features, including Remote Door Lock.

What is 2G cellular network access?

2G refers to "2nd Generation" digital cellular telephone technology; it is the name of a specific network that mobile telephone equipment uses to provide connectivity.

Will I be notified if remote commands are successful or unsuccessful?

You can be notified of the success or failure of Remote commands if you have downloaded the MyINFINITI Canada app and have enabled push notifications. You will also be shown the status of the command within the mobile app. If you have not started your vehicle's engine in the last 14 days, you will need to start your engine with the INFINITI Intelligent key before your vehicle will initiate Remote Engine Start/Stop commands.

What is Remote Door Lock/Unlock?

Remote Door Lock/Unlock allows you to remotely unlock or lock your INFINITI’s doors through the INFINITI InTouch Services Canada app or Canada.INFINITIInTouch.com web portal from any location. If you forgot to lock your vehicle, or if you need to open it and don’t have the keys, you can send a remote request. The doors will automatically relock if a door has not been opened within a minute after a successful remote unlock request. If your vehicle is set to do so, the doors will automatically relock if a door has not been opened within a minute after a successful remote unlock request. In order for the Remote Door Lock/Unlock command to be successful, your vehicle must meet the following criteria: • Engine must be off. • Doors must be closed.

I already have an account for Canada.INFINITIInTouch.com. How do I add my vehicle to My Garage?

To add your INFINITI to an existing Canada.INFINITIInTouch.com account with the Add Vehicle button after logging in. You will need to have your VIN available. You can also add a vehicle to My Garage by logging in to the MyINFINITI Canada app using your Canada.INFINITIInTouch.com account credentials.

How can I access INFINITI Connection online from the Canada.INFINITIInTouch.com Portal?

Log in to your Canada.INFINITIInTouch.com Web Portal account and click on the INFINITI Connection button to access INFINITI Connection online.

Can I change the email I used to sign up for my Canada.INFINITIInTouch.com web Portal account?

Yes, you can change your email address for your Canada.INFINITIInTouch.com Web Portal account by clicking "Edit Account" and edit your email. Please note, updating your Canada.INFINITIInTouch.com Web Portal email will not automatically update the email used for INFINITI Connection communications. To update your email and contact preferences, click the INFINITI Connection button in Canada.INFINITIInTouch.com. Click on Profile and update your email address under Account Information and Notification Preferences.

Can I receive push notifications for the INFINITI Connection features on my compatible smartphone?

To enable push notifications on your device, download the MyINFINITI Canada app. If you have the MyINFINITI Canada app and are not receiving notifications, please check your device settings.

What forms of payment are accepted for INFINITI Connection subscription?

A payment card is required for an INFINITI Connection subscription after the end of your trial period. The following payment cards are accepted • Visa® • MasterCard® • American Express® • Discover®

Where is INFINITI Connection available?

For Canadian subscribers, INFINITI Connection services function in both Canada and the United States.

Is a credit card required for the INFINITI Connection trial?

Credit card information is not required to activate your trial offer. After your trial expires, a paid subscription is required to continue services.

Is there a trial for INFINITI Connection?

Yes. When you purchase or lease a new INFINITI equipped with INFINITI Connection, you are eligible to enroll in a trial subscription of INFINITI Connection Premier/Plus for twelve months from the date of purchase or lease. Trial times vary by model and/or year. To receive the trial subscription, you must enroll in the trial subscription through the MyINFINITI Canada app or Canada.INFINITIInTouch.com Web Portal. Upon expiration of each trial period, a subscription purchase is required to continue the respective INFINITI Connection Services. Terms and conditions of Subscription Agreement apply.

How do I download the INFINITI Connection app?

The MyINFINITI Canada app is available on Google Play and the App store for download to your mobile device.

What is INFINITI Connection?

INFINITI Connection provides a suite of safety, security and convenience features and helps keep you connected to your INFINITI vehicle through your compatible smartphone, smartwatch or computer. INFINITI Connection can provide assistance in emergency situations, allow you to remotely control vehicle functions, and even monitor how it is being driven. *The feature availability depends on model/trim.

Where can I find the INFINITI Connection privacy policy?

Please visit Privacy Policy, https://www.infiniti.ca/common/privacy-and-legal.html

What is Connected Search and how do I access it?

Connected Search is a feature you can use from your INFINITI Navigation System to search for nearby places using the Internet. Connected Search will return Points of Interest results based on your search term and vehicle's current GPS location. You can access Connected Search from the INFINITI Connection menu.

What is Destination Assistance and how do I access it?

Destination Assistance is a feature you can use from your INFINITI that allows you to find Points of Interest and access the location in your vehicle. send directions to your INFINITI's navigation system. Destination Assistance is accessed by touching the headset icon on the menu display or by navigating to the INFINITI Connection menu in the vehicle and choosing "Connect to Voice Menu", and then saying "Destination Assistance" from the automated menu.

What is Destination Send to Car and how do I access it?

Destination Send-to-Car is accessed from the MyINFINITI Canada app or Canada.INFINITIInTouch.com Web Portal. You can search for various Points of Interest and access them in your vehicle. Once sent, you will need to sync your navigation system feed through the INFINITI Connection menu to download your destination.

What is Journey Planner and how do I access it?

Journey Planner allows you to plan road trips in advance before you leave home. Using the Canada.INFINITIInTouch.com Web Portal, press the INFINITI Connection button and select the Destinations tab. Enter your starting point and end destination, plus up to four waypoints you’d like to visit along the way. Journey Planner will determine your route, calculate driving distance and time, and allow you to access your journey seamlessly in your vehicle. Once sent, you will need to sync your navigation system feed through the INFINITI Connection menu to download your journey.

What is My Schedule and how do I access it?

If available, My Schedule allows you to see your Google Calendar™ events in your vehicle. Sync your Google Calendar on the Canada.INFINITIInTouch.com Web Portal, and you'll be able to see your schedule on your INFINITI display, or have your vehicle read your appointments out loud. Include an address in your calendar, and you can set it as your destination. To set up My Schedule, access INFINITI Connection via Canada.INFINITIInTouch.com. From the home screen, set up your calendar by selecting the Google account that you want to use, log in and allow sharing. You can then sync your personal Google Calendar with your vehicle.

How can I use My Schedule (Google Calendar™) to navigate to appointment locations?

In order to navigate to the location of your appointment, you must enter the street address in the "Location" field when creating a new Google Calendar event. If available in your vehicle, use of this service is subject to any applicable Google Calendar terms and conditions. You may access these terms and conditions via your Google Calendar account. Terms of INFINITI Connection Subscription Agreement apply. Google Calendar™ is not available on all models.

My Schedule (Google Calendar™) is no longer updating in my vehicle, what can I do?

You may need to refresh your Google Calendar by logging out and back into your Google Account from your web browser.

What is Alarm Notification?

Alarm Notification will notify you if your INFINITI's factory installed alarm has been triggered. This is especially useful when you are out of the alarm’s audible range. If you have selected to receive Alarm Notifications, an alert is sent via your preferred notification method: email, text message and/or push.

What is a Drive Zone Alert?

Drive Zone Alert helps you monitor your INFINITI when someone else is behind the wheel. Set a geographical driving Drive Zone on the MyINFINITI Canada app or Canada.INFINITIInTouch.com Web Portal to receive an alert if your INFINITI arrives or departs your set Drive Zone. To use Drive Zone Alert, select an address, enter the desired radius of the Drive Zone, and choose to set arrival, departure, or both. Up to 10 active Drive Zone Alerts can be saved and you have the option to name each zone. If your INFINITI crosses a Drive Zone while active, an alert is sent via your preferred notification method: email, text message and/or push. You can set your preferences to display a notification pop-up in the vehicle itself to remind your secondary driver when they have arrived or departed the authorized zone.

Once a Drive Zone Alert is triggered will the vehicle operation change in any way?

No. The vehicle will not be immobilized or limited in any way.

What are Maintenance Alerts?

Maintenance Alert notifies you when a Malfunction Indicator Light (MIL) is triggered and sends an alert via your preferred notification method: email, text message and/or push. These alerts are posted at Canada.INFINITIInTouch.com, and made available to you in your INFINITI through both text display and audio alerts.

What is a Scheduled Maintenance Notification?

In the Vehicle Health Report, you will receive a Scheduled Maintenance Notification to let you know whenever your vehicle is due for service.

What is a Valet Alert?

Valet Alert allows you to monitor your INFINITI after you hand over your keys. If the vehicle leaves the preset radius, an alert is sent via your preferred notification method: email, text message and/or push. You can manage the Valet Alert feature on the MyINFINITI Canada app or Canada.INFINITIInTouch.com Web Portal.

Once a Valet Alert is triggered will the vehicle operation change in any way?

No. The vehicle will not be immobilized or limited in any way.

Will the occupant of my vehicle be aware if they have breached the Valet boundary?

There is no notification within the vehicle. Only those drivers who have been set to receive notifications will be alerted.

How do I opt-in to receive Push notifications if I previously selected to opt-out?

If you declined to allow push notifications when you downloaded the MyINFINITI Canada app, you will need to visit your device settings and enable push notifications for INFINITI Connection. If you have enabled push notifications, you can choose to opt-in/opt-out of available feature notifications in the MyINFINITI Canada app or Canada.INFINITIInTouch.com Web Portal Preference Settings.

How do I access the INFINITI Connection menu from my vehicle display?

Accessing the INFINITI Connection menu varies by model. It will be on your Home screen, or you will need to select the Info button or the INFINITI Connection button.

Do I need a smartphone to be able to use INFINITI Connection?

You can access all of the INFINITI Connection features through the Canada.INFINITIInTouch.com Web Portal. However, downloading the MyINFINITI Canada app is recommended for easy access to the safety, security and convenience features included in your package.

Are there limits to the number of times I can use INFINITI Connection?

You can access INFINITI Connection from your vehicle, computer or mobile device 24 hours a day, seven days a week with no limits on the number of times or amount of features used (based on the features available in your package subscription). Service limitations and Terms of INFINITI Connection Subscription Agreement apply.

What type of connection does INFINITI Connection use?

INFINITI Connection uses a telematics control unit that is embedded in the vehicle, connecting to a compatiable cellular network to access the suite of services. The services work using wireless communication networks and the Global Positioning System ("GPS") satellite network. Not all INFINITI Connection services are available everywhere, particularly in remote or enclosed areas. The area in which you are driving may affect the service that we can provide to you, including but not limited to routing and GPS services like our ability to determine your vehicle's precise location.

How does Automatic Collision Notification work?

Automatic Collision Notification triggers a connection from the car to the INFINITI Connection Emergency Response Center when the vehicle has been involved in a collision event and/or if the airbags have deployed. A specially trained Response Specialist will assist in the dispatch of emergency services to the vehicle if requested, or if the occupant is unresponsive. The Response Specialist will remain on the line with the occupant of the vehicle until assistance arrives and can calso notify the the emergency contact on file. Automatic Collision Notification is dependent on an operational device in the vehicle, and GPS and cellular coverage.

What is Emergency Call?

If you find yourself in a dangerous situation or in need of emergency services, you can push the "SOS" button in your vehicle to connect to a INFINITI Connection Response Specialist who will assist in the dispatch of emergency services to your vehicle's location. Emergency Call is dependent on an operational device in the vehicle, and GPS and cellular coverage.

How do I request Roadside Assistance?

If you need Roadside Assistance, just touch the headset icon on your INFINITI display to access the voice menu, and say the words “Roadside Assistance”. You’ll be connected to a Response Specialist who can assist with dispatching third-party services to your location. You can also contact Roadside Assistance using the MyINFINITI Canada app. Roadside Assistance is dependent on an operational device in the vehicle, and GPS and cellular coverage.

How does Stolen Vehicle Locator work?

Using sophisticated technology, the Stolen Vehicle Locator feature can help pinpoint your vehicle's location and assist police in recovering it, in the unfortunate event that it is ever stolen. In the event your INFINITI is stolen, you will need to first alert the local police and file a stolen vehicle police report. Next, call INFINITI Connection at 1-855-892-7418 with the police report number and request that the Stolen Vehicle Locator service be initiated on your vehicle. For your safety, when your vehicle has been located, the location will only be reported to law enforcement. You can contact INFINITI Connection to check the status of an existing Stolen Vehicle Locator request, request an extension, or initiate a new request. INFINITI Connection will cease tracking after 14 days, or as soon as the vehicle location is known. Vehicles that have been reported stolen cannot be accessed through the MyINFINITI Canada app or Canada.INFINITIInTouch.com Web Portal. When the vehicle's location is known, INFINITI Connection will contact the law enforcement agency in the jurisdiction where the vehicle has been located and advise authorities of its location. Your contact information will be provided to the law enforcement agency so that you can be notified after the vehicle has been successfully recovered. You can contact the local police at any time to check on the status of the stolen vehicle report.

Why are some of the INFINITI Connection functions limited while driving?

Driver distraction regulations may cause certain functions to be unavailable while driving. For example, keyboard entry is only available when the vehicle is stationary.

Can I type while driving?

No, the keyboard is locked out while driving for your safety. However, you can use voice response and customizable preset responses.

Where can I find the INFINITI connection® privacy policy?

Please visit Privacy Policy: https://www.infiniti.ca/common/privacy-and-legal.html.

Apple CarPlay

What is Apple CarPlay®?

Apple CarPlay is a smarter, more intuitive way to use your iPhone® in the car. CarPlay takes the things you want to do with your iPhone while driving and puts them right on your car’s built-in display. You can get directions, make calls, send and receive messages, and listen to music. Just plug in your iPhone and go.

Which INFINITI vehicles support Apple CarPlay®?

Model year 2020 onwards INFINITI vehicles (model year 2022 for INFINITI QX60) are equipped with Apple CarPlay®. Each INFINITI model must be designed specifically for Apple CarPlay™, and therefore models sold prior to the INFINITI introduction of CarPlay are not compatible.

Which devices (phones) are compatible with Apple CarPlay®?

To use Apple CarPlay, you need an iPhone 5 or later model with iOS 7.1 or later. Apple CarPlay is not compatible with non-Apple devices (Android/ Windows).

Where can I find the Apple CarPlay® app?

There is not an app for Apple CarPlay®; the software is built-in for iPhone 5 and newer models. Be sure to have the latest software installed on the phone for best results. Also, Siri® must be turned on in Settings.

How do I enable Apple CarPlay® in my iPhone settings?

When you are not driving and plug in your phone for the first time, you should receive a pop up asking if you want to connect to the vehicle while your phone is locked. Also make sure that Siri is turned on. Siri is automatically enabled on new iPhones running iOS 11 or later, but if you're unsure whether Siri has been disabled for your iPhone, go to Settings > Siri & Search and make sure any of the following options are enabled: • Listen for "Hey Siri". • Press Side Button for Siri. • Allow Siri When Locked.

How do I link my smartphone to the Apple CarPlay® system?

You'll need to plug in an Apple-certified USB cable to the USB1 port. Unless your INFINITI is equipped with Wireless Apple CarPlay®, Apple CarPlay® will only work on the phone plugged into USB1. USB2 will not connect to CarPlay.

Why do I need to use a USB cable with my iPhone®?

Unless your INFINITI is equipped with Wireless Apple CarPlay®, Apple CarPlay® requires the use of an Apple-certified USB cable.

Can I still stream Bluetooth® audio from my iPhone®?

Bluetooth® audio cannot be used from the device that is plugged into USB1 and running Apple CarPlay®. You can, however, stream Bluetooth audio from another device. You can also use the USB2 port for audio streaming.

Does Apple CarPlay® support multiple phones and drivers?

Yes, but only one iPhone® at a time. The vehicle's head unit only recognizes the iPhone currently plugged into the USB1 port.To switch to another iPhone, simply plug the new iPhone into the USB1 port and follow the instructions on screen.

While connected to USB1, will my iPhone® charge?

Yes, but it may charge more slowly than usual depending on your usage. For example, having multiple apps running simultaneously (music, navigation, text messaging, etc.) may result in decreased charging performance.

Does my phone need to be unlocked to use Apple CarPlay®?

No. The first time your iPhone® is connected, it will ask for your permission for Apple CarPlay® to work while the phone is locked. To change this setting at anytime, go to Settings --> General --> CarPlay. Select the vehicle, then toggle the setting off/on.

Do I need a data plan?

For all features of Apple CarPlay® to operate correctly, it is necessary to have a compatible iPhone®, a cellular connection and a data plan. Some features will work without a data connection.

Is Apple CarPlay® affected by functionality changes?

Functionality of Apple CarPlay® may decrease or be lost if there are changes to operating systems, hardware, software or other technologies central to supporting the system that are outside of INFINITI's control. Changing government regulations may also affect operation of Apple CarPlay.

Why am I having performance issues?

When Apple CarPlay® is operating, system performance is affected by the strength of your cellular connection or the performance of your iPhone®. If performance of the system decreases: • Check your cellular connection strength. If low, please wait until your signal is stronger. • Disconnect and reconnect your phone. • Close all apps and restart them. • Power your iPhone off and then back on.

My iPhone® is plugged in but Apple CarPlay® won't turn on - why?

It is recommended that you use the Apple-certified cable that was provided with your iPhone® at purchase and confirm that the latest version of iOS is installed. You should also do the following: • Confirm that the USB cable is connected to the USB1 port. • Confirm that Apple CarPlay® is turned on for your vehicle under Settings > General > CarPlay. • Confirm that your device is compatible with CarPlay.

Why can't I access Siri® using the steering wheel switch?

Make sure that you are pushing and holding the TALK button on the right side of the steering wheel instead of just pushing the switch. (Short press initiates native Voice Recognition.) You should also do the following: • Confirm that Siri® is enabled on your iPhone®. • Confirm that you are using an Apple-certified cable. • Confirm that your USB cable is properly connected. Disconnect and reconnect the USB cable, ensuring it's connected to USB1.

How do I adjust volume while using Apple CarPlay®?

Volume controls (steering wheel buttons or volume knob) are used to control audio volume, ringer volume and Siri/guidance volume, depending on what is currently playing through the car speakers. The volume adjust should default back to audio/music volume when the guidance/Siri is over, in some cases the customer may need to wait before adjusting music volume.

How do I control Apple Maps?

You can control Apple Maps in Apple CarPlay® by tapping on the screen, or by using your voice. Either open Apple Maps in CarPlay and use your fingers to use the intuitive on-screen controls, or just ask Siri® for directions, addresses, and more.

How do I exit Apple CarPlay®?

To use the INFINITI interface and exit Apple CarPlay®, push one of the hard buttons located on the left of the screen.To stop Apple CarPlay® completely, you must disconnect your iPhone® from the USB1 port.

Why can't I see all of my apps in Apple CarPlay®?

Not all apps available for your iPhone® are also available on Apple CarPlay®; this is controlled by Apple.

Android Auto

What is Android Auto™?

Android Auto™ extends the Android platform into your INFINITI vehicle in a way that's purpose-built for driving, allowing you to bring your favorite apps along for ride.

Which INFINITI vehicles support Android Auto™?

Model year 2020 onwards INFINITI vehicles (model year 2022 for INFINITI QX60) are equipped with Android Auto™. Each INFINITI model must be designed specifically for Android Auto, and therefore models sold prior to the INFINITI introduction of Android Auto are not compatible.

What are the compatibility requirements for Android Auto™?

To use Android Auto™, you'll need a compatible INFINITI vehicle, a compatible smartphone running Android 6.0 or later, and a USB cable. If you're using a version of Android between 6.0 and 9.0, you'll also need to download the Android Auto app from the Play Store; phones running Android 10.0 and later have the software built in and do not need to download the app.

How do you set up Android Auto™ for the first time?

Once you've ensured that you meet all the compatibility requirements, turn on your vehicle and connect your phone using a USB cable. Follow the instructions that appear on your phone and your vehicle's touch screen - you may also need to touch the Android Auto™ icon on your vehicle's screen if it didn't switch over automatically. Once you've accepted the terms and safety message, you'll be ready to use Android Auto.

What can you do with Android Auto™ app on your phone?

If you open Android Auto™ on your phone while connected, you'll see a limited amount of features on the home screen, including navigation suggestions, reminders, messages, and more. You can also use your microphone in the app.

What can you find on the Home screen?

When you open Android Auto™ on your vehicle's screen, you'll be taken to the app launcher, which lays out your most frequently used compatible apps in the top row. Use the app launcher to locate and open apps you want to use while driving.

Can you use the Google Assistant with Android Auto™?

Android Auto™ and many of its compatible apps work with the Google Assistant. To use the Google Assistant, touch the microphone icon or say "OK Google" with the app open. On some INFINITI models, you can also trigger the Google Assistant by pressing and holding the TALK button on your steering wheel.

How do I get directions with Android Auto™?

With Android Auto™ open, use the app launcher to open Google Maps and search for your destination. You can also use the Google Assistant to find addresses and get turn-by-turn directions.

How do I send and receive calls and text messages with Android Auto™?

To make calls with Android Auto™, use the app launcher to open the Phone app and dial the number, or use the Google Assistant to reach a specific contact or dial a number. When a call is received, a notification will appear at the top of your screen - select it to start the call. To send text messages with Android Auto™, ask the Google Assistant to send a text and say your contact and message aloud when prompted. Received text messages will appear as notifications at the top of your screen - select them and Android Auto will read them aloud.

How do I listen to music with Android Auto™?

Android Auto™ is compatible with Google Music, along with other third party music and streaming apps. To open Google Music, use the app launcher to open it and select from any of the menu options. You can also use the Google Assistant to request specific songs, playlists, or genres.

How much data does Android Auto™ use?

Controlling your apps through Android Auto™ does not increase the amount of data they use. For example, streaming music for one hour in Android Auto™ uses the same data as one hour of music streaming normally on your Android phone.

Will using Android Auto™ drain my battery?

When you connect your phone to run Android Auto™, your battery receives power through your car's USB port. If your phone requires more power than the USB connection can give it, you may notice some battery drain. If your phone is losing battery when connected, consider upgrading your USB cable or manage your battery life by closing apps that are using a lot of power.

Can I do anything else on the phone while driving?

Driving is serious business and requires your full attention. Only use features and connected devices when safe and legal to do so.

Can I watch videos?

No, Android Auto™ does not support video apps.

Can I use the on-screen keyboard?

No, you can't use the keyboard while driving. You can use the keyboard when the car is parked.

Why does the voice button take me out of Android Auto™?

When using your vehicle’s voice command button for Android Auto™, make sure that you hold it down until you hear the system beep. A short press will generally take you out of Android Auto and back into your vehicles’s native voice recognition system.

Does it matter where I put the phone?

In most Android Auto™-compatible vehicles the location of the phone is not important. The GPS location used by Android Auto apps comes from GPS in the car, not just the GPS in the phone.

I connected the phone and nothing happened. What now?

If this is the first time you’re using Android Auto™ in your vehicle, be sure to unlock your phone and accept the terms and conditions on your phone’s screen after you’ve connected and touched the Android Auto™ button on your display. You should also do the following: • Make sure that the "Only connect to known cars" setting in the Android Auto app is unchecked. • Make sure to use the USB cable provided with your phone at purchase, or another compatible USB cable. • Locate the Android Auto icon/button on your car’s infotainment system to open Android Auto.

How do I connect a second car to Android Auto™?

If you're having trouble connecting to a second car, go to the Android Auto™ app on your phone and uncheck the box next to the "Only connect to known cars" setting, and try plugging in again.

What should I do if the Google Assistant doesn't understand my voice?

You can check https://history.google.com/history/audio to see how Google had transcribed your voice. If you have tried several times and it does not understand correctly, please make sure that the microphone in your vehicle is working properly. Speaking with an accent? If you allow Google to learn your speech pattern, it’ll improve recognition over time as you use it. Note: To use Audio history, you need to enable Voice and Audio Activity. Enable the feature as follows: I. On your mobile device, verify the Google Account used by Google voice search: • Open the Google app and tap the menu (top left) to open sidebar. • Make a note of the listed account. II. Verify the Google Account used by the Google app: • Open the Google app. • In the Google app menu, select Settings > Accounts & privacy > Google Account. • Verify the Google Account matches the account listed in Google voice search. If it doesn’t, change the account to match the account used by Google voice search and select Accounts & privacy again. III. Enable Voice & Audio Activity (for details, refer to https://support.google.com/websearch/answer/6030020?hl=en): • In Accounts & privacy, select Google activity controls > Voice & Audio Activity. • Enable (toggle to ON).

What should I do if "OK Google" doesn’t work?

Make sure Ok Google hotword detection is turned on. Go to Android Auto > Menu > Settings > “Ok Google” detection and make sure the "while driving" option is switched on.

INFINITI InTouch® with Wi-Fi

What is a built in Wi-Fi Hotspot?

Wi-Fi capability that is built into the vehicle by the manufacturer. [[2282]]

What is Infiniti InTouch® with Wi-Fi Hotspot?

INFINITI InTouch® with Wi-Fi Hotspot turns your car into a powerful Wi-Fi hotspot so you can stream, browse, share, and more from the open road.

Will my new vehicle include a complimentary trial period of data service?

Yes – as part of our partnership with AT&T, you will receive a complimentary trial of Wi-Fi service for 30 days or 1GB of data usage (whichever comes first) when you purchase a new Wi-Fi Hotspot-equipped INFINITI vehicle. As a new owner, you must initiate the start of your included Wi-Fi trial by logging into the Canada.INFINITIInTouch.com Web Portal, then clicking on the "AT&T Hotspot” button and you will be linked into the AT&T Portal to determine your Wi-Fi trial eligibility and initiate trial activation, if available.

How do I start my Wi-Fi trial?

Sign in to the Canada.INFINITIInTouch.com Web Portal, then click on the “AT&T Hotspot” button. You will then be linked into the AT&T Portal to determine your Wi-Fi trial eligibility and initiate trial activation, if available.

How do I continue receiving Wi-Fi Service in my INFINITI vehicle after my trial has expired?

Visit https://myvehicle.att.com/#/infiniti/learn?country=CA&language=en to pick the data plan that works best for you. AT&T data plans and services are responsibility of and subject to AT&T terms and conditions.

How do I know if my car is Wi-Fi equipped?

Model year 2020 onwards INFINITI vehicles (model year 2022 for INFINITI QX60) are equipped with INFINITI InTouch® with Wi-Fi Hotspot. You can also search for the Wi-Fi Hotspot using a mobile device from inside your vehicle.

How do I connect to my vehicle’s Wi-Fi Hotspot from inside the vehicle?

From your infotainment screen, select “Connections”. Select the “Wi-Fi” tab, and click on the “Vehicle Hotspot” button, if active, it will display a yellow radio button to the left. Once selected, click on the “Wi-Fi Settings” Button from your infotainment screen to view your vehicle’s Network Name and Password. From your device, toggle to your Wi-Fi Settings, and look for the Wi-Fi Network name shown on screen, then connect by entering the password.

How do I connect to my Vehicle’s Wi-Fi Hotspot from my device?

Go to your settings menu on your smartphone, tablet, or laptop. Toggle Wi-Fi Button to ON. Location may vary by device. Please check your device’s owner’s manual for more details. Select the name of your vehicle’s Wi-Fi Hotspot – If you do not see it listed, make sure your Wi-Fi is turned on or try toggling the Wi-Fi off and on again. Enter your vehicle’s Wi-Fi Hotspot password. Find the password on your Wi-Fi Settings screen on your infotainment screen. Verify your device is connected i. Open an internet browser on your device ii. Go to INFINITI.ca

How many devices can be connected to my INFINITI vehicle hotspot at one time?

Up to seven devices can be connected.

Can I get Wi-Fi Data Service from another provider?

No. The Wi-Fi hotspot installed by the manufacturer in new 2020 or later INFINITI vehicles can only be powered through the AT&T roaming network. AT&T data plans and services are responsibility of and subject to AT&T terms and conditions.

INFINITI InTouch® Services

How do I get Started Using INFINITI InTouch® Services?

Will I be notified if remote commands are successful or unsuccessful?

What is Remote Door Lock/Unlock?

Remote Door Lock/Unlock allows you to remotely unlock or lock your INFINITI’s doors through the MyINFINITI Canada app or Canada.INFINITIInTouch.com web portal from any location. If you forgot to lock your vehicle, or if you need to open it and don’t have the keys, you can send a remote request. The doors will automatically relock if a door has not been opened within a minute after a successful remote unlock request. If your vehicle is set to do so, the doors will automatically relock if a door has not been opened within a minute after a successful remote unlock request. In order for the Remote Door Lock/Unlock command to be successful, your vehicle must meet the following criteria: • Engine must be off. • Doors must be closed.

What is Remote Engine Start/Stop?

Remote Engine Start/Stop allows you to remotely start or stop your vehicle through the MyINFINITI Canada app or Canada.INFINITIInTouch.com Web Portal. You can remotely start your vehicle before you leave home or work in advance to return it to a comfortable temperature. Remote Engine Start/Stop is not available on all models. Remote Engine Start/Stop may be subject to Provincial or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start/Stop safely and legally. Never leave the engine idling in the garage or other enclosed area.

How does Remote Engine Start/Stop work?

When you start your vehicle with Remote Engine Start the engine will run for 10 minutes. After sending two Remote Engine Start commands from the MyINFINITI Canada app or Canada.INFINITIInTouch.com Web Portal or if you have not started your vehicle's engine in the last 14 days, you will need to start your engine with the INFINITI Intelligent Key before sending additional Remote Engine Start commands. The device communicates through a cellular network. Connection and signal strength may vary and be limited by location. If you have not started your vehicle's engine in the last 14 days, you will need to start your engine with the INFINITI Intelligent Key before sending additional Remote Engine Start commands. The following conditions must be met for your vehicle to be started remotely: • Vehicle doors must be closed and locked. • Hood must be closed. • Windows up. • Transmission must be in 'Park'. • INFINITI Intelligent key must be outside of the vehicle. • Brake pedal cannot be depressed. Service not available on all models. Remote Engine Start/Stop may be subject to Provincial or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start/Stop safely and legally.

Can I cancel a Remote Engine Start/Stop command?

Yes, you can cancel a Remote Engine Start command once the engine has started. To send a cancel command, simply open the MyINFINITI Canada app or login to Canada.INFINITIInTouch.com Web Portal to send a Remote Engine Stop command. Remote Engine Start/Stop is not available on all models. Remote Engine Start/Stop may be subject to Provincial or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start/Stop safely and legally.

What is Remote Horn and Lights?

Remote Horn and Lights allows you to remotely flash the headlights and sound the horn for approximately 15 seconds on your INFINITI. It is most often used to help you locate your vehicle. There is an option to just use the flash lights mode. In order for the Remote Horn & Lights command to be successful, your vehicle's engine must be off. Remote Horn & Lights may be subject to Provincial or local regulations governing noise in the location of your vehicle.

I already have an account for Canada.INFINITIInTouch.com. How do I add my vehicle to My Garage?

How can I access INFINITI InTouch® services online from Canada.INFINITIInTouch.com?

Log in to your Canada.INFINITIInTouch.com Web Portal account and click on the INFINITI InTouch® Services button to access INFINITI InTouch® Services online.

Can I change the email I used to sign up for Canada.INFINITIInTouch.com web account?

Yes, you can change your email address for your Canada.INFINITIInTouch.com Web Portal account by clicking "Edit Account" and edit your email. Please note, updating your Canada.INFINITIInTouch.com Web Portal email will not automatically update the email used for INFINITI InTouch® Services communications. To update your email and contact preferences, click the INFINITI InTouch® Services button in Canada.INFINITIInTouch.com. Click on Profile and update your email address under Account Information and Notification Preferences.

Can I receive push notifications for the INFINITI InTouch® Services features on my compatible smartphone?

To enable push notifications on your device, download the MyINFINITI Canada app. If you have the MyINFINITI Canada app and are not receiving notifications, please check your device settings.

What forms of payment are accepted for INFINITI InTouch® Services subscription?

A payment card is required for INFINITI InTouch® Services subscription after the end of your trial period. The following payment cards are accepted: • Visa® • MasterCard® • American Express® • Discover®

Where is INFINITI InTouch® Services available?

For Canadian subscribers, INFINITI InTouch® Services function in both Canada and the United States.

Is a credit card required for the INFINITI InTouch® Services trial?

Credit card information is not required to activate your trial offer. After your trial expires, a paid subscription is required to continue services.

Is there a trial for INFINITI InTouch® Services?

Yes. When you purchase or lease a new INFINITI equipped with INFINITI InTouch® Services, you are eligible to enroll in a trial subscription of INFINITI InTouch® Services for twelve months from the date of purchase or lease. Trial times vary by model and/or year. To receive the trial subscription, you must enroll in the trial subscription through the MyINFINITI Canada app or Canada.INFINITIInTouch.com Web Portal. Upon expiration of each trial period, a subscription purchase is required to continue the respective INFINITI InTouch® Services. Terms and conditions of Subscription Agreement apply.

How do I download the INFINITI InTouch® Services app?

The MyINFINITI Canada app is available on Google Play and the App store for download to your mobile device.

What is INFINITI InTouch® Services?

The INFINITI InTouch® Services provides a suite of safety, security and convenience features and can keep you connected to your INFINITI vehicle through your compatible smartphone, smartwatch or computer. INFINITI InTouch® Services can provide assistance in emergency situations, allow you to remotely control vehicle functions, and monitor how it is being driven. *The feature availability depends on model/trim.

Where can I find the INFINITI InTouch® Services privacy policy?

Please visit Privacy Policy: https://www.infiniti.ca/common/privacy-and-legal.html.

What is Connected Search and how do I access it?

Connected Search is a feature you can use from your INFINITI Navigation System to search for nearby places using the Internet. Connected Search will return Points of Interest results based on your search term and vehicle’s current GPS location. You can access Connected Search from the INFINITI InTouch® Services or Destinations menu.

What is Destination Assistance and how do I access it?

What is Destination Send to Car and how do I access it?

Destination Send-to-Car is accessed from the MyINFINITI Canada app or Canada.INFINITIInTouch.com Web Portal. You can search for various Points of Interest and access them in your vehicle. Once sent, you may need to sync your navigation system feed through the INFINITI InTouch Services menu to download your destination.

What is Journey Planner and how do I access it?

Journey Planner allows you to plan road trips in advance before you leave home. Using the Canada.INFINITIInTouch.com Web Portal, press the INFINITI InTouch® Services button and select the Destinations tab. Enter your starting point and end destination, plus up to four waypoints you’d like to visit along the way. Journey Planner will determine your route, calculate driving distance and time, and allow you to access your journey seamlessly in your vehicle. Once sent, you may need to sync your navigation system feed through the INFINITI InTouch® Services menu to download your journey.

What is My Schedule and how do I access it?

If available, My Schedule allows you to see your Google Calendar™ events in your vehicle. Sync your Google Calendar on the Canada.INFINITIInTouch.com Web Portal, and you'll be able to see your schedule on your INFINITI display, or have your vehicle read your appointments out loud. Include an address in your calendar, and you can set it as your destination. To set up My Schedule, access INFINITI InTouch® Services via Canada.INFINITIInTouch.com. From the home screen, set up your calendar by selecting the Google account that you want to use, log in and allow sharing. You can then sync your personal Google Calendar with your vehicle.

How can I use My Schedule (Google Calendar™) to navigate to appointment locations?

In order to navigate to the location of your appointment, you must enter the street address in the "Location" field when creating a new Google Calendar event. If available in your Vehicle, use of this Service is subject to any applicable Google Calendar terms and conditions. You may access these terms and conditions via your Google Calendar account. Terms of INFINITI InTouch® Services Subscription Agreement apply. Google Calendar™ is not available on all models.

My Schedule (Google Calendar™) is no longer updating in my vehicle what can I do?

You may need to refresh your Google Calendar by logging out back into your Google Account from your web browser.

What is Alarm Notification?

Alarm Notification will notify you if your INFINITI 's factory installed alarm has been triggered. This is especially useful when you are out of the alarm’s audible range. If you have selected to receive Alarm Notifications, an alert is sent via your preferred notification method; email, text message and/or push.

What is Curfew Alert?

Curfew Alert allows you to establish and monitor the time and day when your INFINITI is driven. If your INFINITI is driven outside the scheduled periods of time, an alert is sent via your preferred notification method; email, text message and/or push. Curfew Alert can be established via your MyINFINITI Canada app or Canada.INFINITIInTouch.com Web Portal. To use Curfew Alerts name your alert, select the applicable days of the week and set the start and end times. You may set two Curfew Alerts at a time. You can set your preferences to display a notification pop-up in the vehicle itself, to remind your secondary driver when the vehicle is driven outside the permitted curfew.

Once a Curfew Alert is triggered will the vehicle operation change in any way?

No. The vehicle will not be immobilized or limited in any way.

What is a Drive Zone Alert?

Drive Zone Alert helps you monitor your INFINITI when someone else is behind the wheel. Set a geographical driving Drive Zone on the MyINFINITI Canada app or Canada.INFINITIInTouch.com Web Portal to receive an alert if your INFINITI arrives or departs your set Drive Zone. To use Drive Zone Alert, select an address, enter the desired radius of the Drive Zone, and choose to set arrival, departure, or both. Up to 10 active Drive Zone Alerts can be saved and you have the option to name each zone. If your INFINITI crosses a Drive Zone while active, an alert is sent via your preferred notification method; email, text message and/or push. You can set your preferences to display a notification pop-up in the vehicle itself to remind your secondary driver when they have arrived or departed the authorized zone.

Once a Drive Zone Alert is triggered will the vehicle operation change in any way?

No. The vehicle will not be immobilized or limited in any way.

What are Maintenance Alerts?

The Maintenance Alert notifies you when a Malfunction Indicator Light (MIL) is triggered and an alert is sent via your preferred notification method; email, text message and/or push. These alerts are posted at Canada.INFINITIInTouch.com, and made available to you in your INFINITI through both text display and audio alerts.

What is a Max Speed Alert?

Stay informed on how fast your INFINITI is driven even when you're not behind the wheel. Set a speed threshold on the MyINFINITI Canada app or Canada.INFINITIInTouch.com Web Portal and you'll receive an alert if your vehicle exceeds it. If the maximum speed is breached, an alert is sent via your preferred notification method; email, text message and/or push. You can also set your preferences to display a notification pop-up in the vehicle itself to remind your secondary driver when they have exceeded the established speed limit. The Max Speed Alert setting is created by you and does not take into account established speed limits.

What is a Scheduled Maintenance Notification?

In the Vehicle Health Report you will receive a Scheduled Maintenance Notification to let you know whenever vehicle is due for service.

What is Valet Alert?

Valet Alert allows you to monitor your INFINITI after you hand over your keys. If the vehicle leaves the preset radius, an alert is sent via your preferred notification method; email, text message and/or push. You can manage the Valet Alert feature on the MyINFINITI Canada app or Canada.INFINITIInTouch.com Web Portal.

Once a Valet Alert is triggered will the vehicle operation change in any way?

No. The vehicle will not be immobilized or limited in any way.

Will the occupant of my vehicle be aware if they have breached the Valet boundary?

There is no notification within the vehicle. Only those drivers who have been set to receive notifications will be alerted.

What is a Vehicle Health Report?

The Vehicle Health Report provides you with a monthly performance evaluation and any recent malfunction alerts triggered by you INFINITI. You can review the detailed report on the MyINFINITI Canada app or Canada.INFINITIInTouch.com Web Portal.

How do I opt-in to receive Push notifications if I previously selected to opt-out?

If you declined to allow Push notifications when you downloaded the INFINITI InTouch Services Canada app, you will need to visit your device settings and enable Push notifications for INFINITI InTouch Services. If you have enabled Push notifications, you can choose to opt-in/opt-out of available feature notifications in the MyINFINITI Canada app or Canada.INFINITIInTouch.com Web Portal Preference Settings.

How do I access the INFINITI InTouch Services menu from my vehicle display?

Accessing the INFINITI InTouch Services menu varies by model. It will be on your Home screen, or you will need to select the Info button or the Apps button.

Do I need a smartphone to be able to use INFINITI InTouch® Services?

You can access all of the INFINITI InTouch® Services features through the Canada.INFINITIInTouch.com Web Portal. However, downloading the MyINFINITI Canada app is recommended for easy access to the safety, security and convenience features included in your package.

Are there limits to the number of times I can use INFINITI InTouch® Services?

You can access INFINITI InTouch® Services from your vehicle, computer or mobile device 24 hours a day, seven days a week with no limits on the number of times or amount of features used (based on the features available in your package subscription). Service limitations and Terms of INFINITI InTouch® Services Subscription Agreement apply.

What type of connection does INFINITI InTouch® Services use?

INFINITI InTouch® Services uses a telematics control unit that is embedded in the vehicle, connecting to a compatiable cellular network to access the suite of services. The Services work using wireless communication networks and the Global Positioning System ("GPS") satellite network. Not all INFINITI InTouch® Services are available everywhere, particularly in remote or enclosed areas. The area in which you are driving may affect the service that we can provide to you, including but not limited to routing and GPS services like our ability to determine your Vehicle's precise location.

How does Automatic Collision Notification work?

Automatic Collision Notification [[2322]] triggers a connection from the car to the INFINITI InTouch Services Emergency Response Center when the vehicle has been involved in a collision event and/or if the airbags have deployed. A specially trained Response Specialist will assist in the dispatch of emergency services to the vehicle if requested, or if the occupant is unresponsive. The Response Specialist will remain on the line with the occupant of the vehicle until assistance arrives and can calso notify the the emergency contact on file. Automatic Collision Notification is dependent on an operational device in the vehicle, and GPS and cellular coverage.

What is Emergency Call?

If you find yourself in a dangerous situation or in need of emergency services, you can push the "SOS" button in your vehicle to connect to a INFINITI InTouch Services Response Specialist who will assist in the dispatch of emergency services to your vehicle's location. Emergency Call is dependent on an operational device in the vehicle, and GPS and cellular coverage. [[2322]]

How do I request Roadside Assistance?

How does Stolen Vehicle Locator work?

Using sophisticated technology, the Stolen Vehicle Locator feature can help pinpoint your vehicle's location and assist police in recovering it, in the unfortunate event that it is ever stolen. In the event your INFINITI is stolen, you will need to first alert the local police and file a stolen vehicle police report. Next, call INFINITI InTouch® Services at 1-855-892-7418 with the police report number and request that the Stolen Vehicle Locator service be initiated on your vehicle. For your safety, when your vehicle has been located, the location will only be reported to law enforcement. You can contact INFINITI InTouch® Services to check the status of an existing Stolen Vehicle Locator request, request an extension, or initiate a new request. INFINITI InTouch® will cease tracking after 14 days, or as soon as the vehicle location is known. Vehicles that have been reported stolen cannot be accessed through the INFINITI InTouch® Services Canada app or Canada.INFINITIInTouch.com Web Portal. When the vehicle's location is known, INFINITI InTouch® Services will contact the law enforcement agency in the jurisdiction where the vehicle has been located and advise authorities of its location. Your contact information will be provided to the law enforcement agency so that you can be notified after the vehicle has been successfully recovered. You can contact the local police at any time to check on the status of the stolen vehicle report.

Why are some of the INFINITI InTouch® Services functions limited while driving?

Driver distraction regulations may cause certain functions to be unavailable while driving. For example, keyboard entry is only available when the vehicle is stationary.

Can I type while driving?

No, the keyboard is locked out while driving for your safety. However, you can use voice response and customizable preset responses.

INFINITI InTouch™ Apps & In-Vehicle Apps

Once my subscription to INFINITI InTouch® Mobile Apps expires, will the expiration impact other functionalities of my vehicle?

No. If your vehicle is equipped with features like a radio, INFINITI Navigation system, INFINITI InTouch® Services, or Bluetooth technology, they will be unaffected by the discontinuation of INFINITI InTouch® Mobile Apps.

Before my subscription to INFINITI InTouch® Mobile Apps expires, is there anything that I need to do?

No. Your services will discontinue on the expiration date provided to you. After your subscription ends, we recommend that you delete the INFINITI InTouch® Mobile Apps companion app from your smartphone since INFINITI InTouch® Mobile Apps has been discontinued as of May 1, 2020.

What is the difference between INFINITI InTouch® Mobile Apps and INFINITI InTouch® Services?

With INFINITI InTouch® Mobile Apps, you can pair the app to your vehicle (only available on older model vehicles) and use a number of third-party apps, like Facebook, on your INFINITI’s display screen. As of May 1, 2020 the INFINITI InTouch® Mobile Apps program has been retired and will no longer be available for new downloads via the Apple App store or Google Play. INFINITI InTouch® Services, if equipped, is a different program that allows you to send remote commands to your vehicle though the MyINFINITI Canada app or through the Canada.INFINITIInTouch.com Web Portal. For equipped vehicles, there will be no impact to INFINITI InTouch® Services with the discontinuation of INFINITI InTouch® Mobile Apps.

Once my subscription to INFINITI InTouch® Mobile Apps expires, will it change the way the third-party apps work on my phone?

The third party apps on your phone will not be impacted with the discontinuation of INFINITI InTouch® Mobile Apps.

After my subscription to INFINITI InTouch® Mobile Apps expires, can I pay to keep the service?

No, INFINITI InTouch® Mobile Apps is a complimentary service that has been discontinued as of May 1, 2020. No new downloads will be available in the Apple App Store or Google Play.

Are INFINITI InTouch® Mobile Apps available while driving?

All INFINITI InTouch® Mobile Apps are available while the vehicle is in motion, but may be modified in terms of presentation and feature availability to avoid driver distraction. As of May 1, 2020 the INFINITI InTouch® Mobile Apps program has been retired and will no longer be available for new downloads via the Apple App store or Google Play.

Is my vehicle equipped with the INFINITI InTouch® Mobile Apps program?

Please verify model applicability by checking your owner’s manual, or visiting your retailer. As of May 1, 2020 the INFINITI InTouch® Mobile Apps program has been retired and will no longer be available for new downloads via the Apple App store or Google Play.

Do I need to be connected to the INFINITI InTouch® Mobile Apps companion app to use the system?

Yes, you must be connected to the companion app. To set up your Email and Calendar accounts, you must not only be connected to the companion app, but also set up your login credentials through the INFINITI InTouch® display unit. We recommend PIN protecting your Email and Calendar apps for added security. As of May 1, 2020 the INFINITI InTouch® Mobile Apps program has been retired and will no longer be available for new downloads via the Apple App store or Google Play.

Can I use the Email app to check email from an address other than the one I use to log into INFINITI InTouch® Services Apps?

You can use any email address from a supported provider, regardless of the email you use to login to your InTouch® Services Apps Account. As of May 1, 2020 the INFINITI InTouch® Mobile Apps program has been retired and will no longer be available for new downloads via the Apple App store or Google Play.

Does the Calendar app provide an alert prior to a scheduled event?

If you have enabled pop-up reminders, a reminder will appear on the screen 10 minutes prior to the event. As of May 1, 2020 the INFINITI InTouch® Mobile Apps program has been retired and will no longer be available for new downloads via the Apple App store or Google Play.

How do I protect my Emails and Calendar appointments from being seen by other drivers of my vehicle?

Through INFINITI InTouch® Mobile Apps you have the option of setting up multiple user profiles and PIN protecting your Email and Calendar accounts. We recommend establishing user profiles for each driver and PIN protecting them if you do not want other drivers to potentially read your Emails or have access to your Calendar appointments. Emails and Calendar appointments are cached so there is a possibility that other drivers could see this information if PIN protection is not used.

What is INFINITI InTouch® Mobile Apps?

On select older model vehicles, INFINITI InTouch® Mobile Apps allows you to seamlessly connect your digital life to your vehicle. Using your Android® or iPhone® smartphone, INFINITI InTouch® Apps brings popular smartphone apps to life through your vehicle's display, allowing you to keep your eyes on the road and your hands on the wheel. As of May 1, 2020 the INFINITI InTouch® Mobile Apps program has been retired and will no longer be available for new downloads via the Apple App store or Google Play.

When using the Email app, do the email accounts I want to access need to already be present and authenticated on my phone?

You do not need to use the same email as what is authenticated on your phone, however some email providers, such as Gmail, may require you to authorize use through a computer before syncing. Please check with your email provider to determine if you need additional authorization to use email in your vehicle.

How does INFINITI InTouch® Mobile Apps work?

It works by connecting your smartphone to your older model INFINITI vehicle to deliver popular apps and services into your INFINITI, all personalized by you. As of May 1, 2020 the INFINITI InTouch® Mobile Apps program has been retired and will no longer be available for new downloads via the Apple App store or Google Play.

Can prior model year vehicles be upgraded with new software that is compatible with INFINITI InTouch® Mobile Apps?

There is not an upgrade available for prior model years. As of May 1, 2020 the INFINITI InTouch® Mobile Apps program has been retired and will no longer be available for new downloads via the Apple App store or Google Play.

Which INFINITI InTouch® Mobile Apps need to be on my smartphone?

As of May 1, 2020 the INFINITI InTouch® Mobile Apps program has been retired and will no longer be available for new downloads via the Apple App store or Google Play.

Does INFINITI InTouch® Mobile Apps use my smartphone data plan?

Yes, INFINITI InTouch® Mobile Apps uses your smartphone's data plan to access the associated content and services for each of the apps you choose to have enabled. Standard data rates apply. As of May 1, 2020 the INFINITI InTouch® Mobile Apps program has been retired and will no longer be available for new downloads via the Apple App store or Google Play. Normal data usage still applies on INFINITI InTouch® Mobile Apps still being utilized after May 1.

Will location-based apps work on INFINITI vehicles without Navigation?

Location-based apps are available on vehicles without navigation, as long as Location Based Services are enabled on your phone for these apps.

How do I know if I have the latest version of the INFINITI InTouch® Mobile Apps system?

As of May 1, 2020 the INFINITI InTouch® Mobile Apps program has been retired and will no longer be available for new downloads via the Apple App store or Google Play. The INFINITI InTouch® Mobile Apps system within your older model INFINITI will not be updated.

Are voice services compatible with INFINITI InTouch® Mobile Apps?

Yes, some of the INFINITI InTouch® Mobile Apps services enable voice input (voice recognition) while others will read out content presented in apps using text to speech.

How many email accounts can I set up using the vehicle’s Email app?

The Email app supports up to 5 different users, and each user can have up to 5 accounts.

How many calendar accounts can I set up using the vehicle’s Calendar app?

The Calendar app supports up to 5 different users, and each user can have up to 5 accounts.

What account types are supported for the Email app?

The Email app will support selected Gmail, Outlook.com Mail, Yahoo Mail accounts, and manual set up including detailed information for selected IMAP or POP accounts. Email does not support VPN accounts.

What account types are supported for the Calendar app?

The Calendar app will support selected Google Calendar and iCloud accounts.

How do I rearrange the apps displayed on my vehicle's touch screen?

Hold and drag the icon to the desired location, similar to how you would rearrange icons on your smartphone.

Can I change the email I used to sign up for my owner portal account?

Yes, you can change your email address for your Canada.INFINITIInTouch.com Web Portal account by clicking "Edit Account" and edit your email.

Can I delete my INFINITI InTouch® Mobile Apps account?

Yes, you can delete your INFINITI InTouch® Mobile Apps account through the companion app or through the Canada.INFINITIInTouch.com Web Portal. As of May 1, 2020 the INFINITI InTouch® Mobile Apps program has been retired and will no longer be available for new downloads via the Apple App store or Google Play.

Privacy

What customer information or data is collected and shared with service providers or other companies?

Please refer to our Privacy Policy here: https://www.infiniti.ca/common/privacy-and-legal.html

Where can I find INFINITI's privacy policy?

Please visit: https://www.infiniti.ca/common/privacy-and-legal.html

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CONTACT INFORMATION

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